Terms of Service

Last updated: 12 August 2026

Welcome to MeetGeek. These Terms of Service (the "Terms") govern your use of our websites, web app, desktop and mobile apps, browser extension, API, MCP server, integrations and related services (the "Services"). Questions about these Terms: hello@meetgeek.ai.

1. Who you are contracting with

MeetGeek runs two separate instances. The instance you sign up to decides which company you contract with, where your data is stored and which law applies.

• EU instance: AIVISION PRODUCTS SRL, Str. Vânători nr. 5, Buzău, Buzău County, Romania (CUI 43674804, J10/164/2021). Customer Content is stored in the European Union. Governing law: Romania.
• US instance: MeetGeek US Infra, Inc., 1111B S Governors Ave, STE 26235, Dover, DE 19904, USA. Customer Content is stored in the United States. Governing law: Delaware, USA.

"MeetGeek", "we" and "us" mean the entity for your instance.

2. Accepting these Terms

These Terms are a binding contract between you and MeetGeek. By using the Services, you accept them. If you accept on behalf of an organisation, you confirm you are authorised to bind it, and "you" means that organisation.

These Terms include our Privacy Policy and, where MeetGeek processes personal data on your behalf, our Data Processing Addendum (the "DPA"). If you have signed a separate agreement, order form or DPA with MeetGeek, it takes priority over these Terms where they differ.

3. Changes to these Terms

We may update these Terms as the Services change. For material changes, we will give at least 30 days' notice by email or in the app before they take effect. If you do not agree, you may stop using the Services and cancel before the effective date. Continued use after the effective date means you accept the changes. Other amendments require a written agreement signed by both parties.

4. Who may use the Services

The Services are for business and professional use by people aged 18 or over. They are not directed at children. Educational institutions that want to use MeetGeek with younger students must contact us first to agree specific terms.

5. Your account

You must give accurate registration information and keep it current. You may not share your account, transfer it without our written permission, or use a name you have no right to use. You are responsible for activity under your account and for keeping your credentials secure. Tell us at security@meetgeek.ai if you suspect unauthorised access.

6. Your content and your data

Customer Content means recordings, transcripts, summaries, notes, chat prompts and answers, and any other content you or your users upload to or create in the Services, including AI outputs generated from it.

• You own it. You keep all rights to Customer Content. MeetGeek acquires no ownership of it.
• Our limited licence. You grant MeetGeek a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit and display Customer Content only as needed to provide, secure and support the Services for you, and as you instruct (for example, when you share a meeting or send it to an integration). This licence ends when the content is deleted.
• Roles. For Customer Content, you are the controller and MeetGeek is your processor, under the DPA.
• Consent to record. You are responsible for informing meeting participants and obtaining any consents required by law before recording. MeetGeek notifies participants when its assistant joins a call, but this does not replace your obligations.
• Your responsibility. You confirm you have the rights and consents needed for the Customer Content you submit, and that it is lawful.

7. Data location

Customer Content is stored at rest in the region of your instance: the European Union for the EU instance, the United States for the US instance. Certain service data, such as account, billing and support data, is processed centrally as described in our Privacy Policy and Subprocessor List. Enterprise customers may request a migration between instances under their order form.

8. AI features and no training

• No training on your content. MeetGeek does not use Customer Content to train, fine-tune or otherwise improve any AI or machine learning model, whether ours or a third party's, unless you opt in in writing. Our AI providers are contractually prohibited from doing so. See Section 1(m) of the DPA.
• What we do use. We use aggregated usage metrics that contain no Customer Content (for example, feature usage and error rates) to operate and improve the Services.
• Accuracy. Transcripts, summaries and other AI outputs can contain errors. Review them before relying on them, particularly for legal, medical, financial or employment decisions.

9. Acceptable use

You will not use the Services to:

• infringe anyone's rights, break any law, or record anyone unlawfully;
• upload content that is fraudulent, harassing, defamatory, obscene or harmful;
• access another user's account, or probe, scan or breach the security of the Services;
• send spam or place an unreasonable load on our infrastructure;
• reverse engineer the Services, or copy their features or interface to build a competing product;
• publish benchmarks or comparisons of the Services without our written consent;
• scrape the Services, or access them by automated means other than our published API, MCP server and supported integrations, within their documented limits;
• share accounts, resell access, create multiple accounts to evade limits or exploit promotions, or otherwise circumvent usage limits.

We may investigate suspected violations and suspend or terminate accounts involved, as described in Section 13.

10. MeetGeek's rights

MeetGeek owns the Services, including the software, design, trademarks and documentation. Except for the right to use the Services under these Terms, no rights are granted to you. If you send us feedback or suggestions, we may use them without obligation to you; feedback does not include Customer Content.

11. Third-party services

The Services connect to third-party tools such as Zoom, Google Meet, Microsoft Teams, CRMs and automation platforms. When you connect one, you authorise us to exchange data with it on your instruction. Those services are governed by their own terms, and we are not responsible for them.

12. Fees and payment

Some features are free; Paid Services are charged at the fees shown at purchase. Subscriptions renew automatically until cancelled. We will give at least 30 days' notice of price increases, which take effect at your next renewal. Fees are non-refundable except as stated in these Terms or required by law. You are responsible for applicable taxes.

13. Cancellation, termination and deletion

• By you. You may cancel at any time in your account settings or by contacting support@meetgeek.ai. Paid Services continue until the end of the current billing period.
• By us. We may suspend or terminate your account immediately for breach of these Terms, non-payment, or where required by law. We may also terminate for any other reason with 30 days' notice, in which case we will refund any prepaid fees for the unused period.
• Export. Before your account closes, you can export your Customer Content. If we terminate your account, we will try to give you advance notice so you can do so, unless that is impractical, unlawful or unsafe.
• Deletion. After closure, we delete Customer Content from active systems within 30 days, and from encrypted backups within a further 35 days, unless the law requires us to keep it.
• Survival. Sections on payment, ownership, liability, indemnity and disputes survive termination.

14. Service changes and availability

We continually develop the Services and may add, change or remove features. We will try to give notice of changes that materially reduce functionality you pay for, but this is not always practical. We schedule maintenance outside peak hours where possible and publish status at meetgeek.instatus.com.

15. Health information

You may upload protected health information (PHI) under HIPAA only if you have signed a Business Associate Agreement with MeetGeek. Contact security@meetgeek.ai.

16. Disclaimer

The Services are provided "as is" and "as available". To the extent permitted by law, MeetGeek disclaims all implied warranties, including merchantability, fitness for a particular purpose and non-infringement, and does not warrant that the Services will be uninterrupted or error-free.

17. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, business opportunity or data, and each party's total liability under these Terms is limited to the fees you paid for the Services in the 12 months before the event giving rise to the claim.

These limits do not apply to your payment obligations, your indemnity under Section 18, or liability for fraud, gross negligence, wilful misconduct, death or personal injury, or any liability that cannot be limited by law.

18. Indemnity

You will indemnify MeetGeek against third-party claims arising from your Customer Content, including recordings made without required consent, or from your breach of these Terms or applicable law. MeetGeek may assume the exclusive defence and control of any such claim at its own expense, and you will cooperate in good faith.

19. Governing law and disputes

These Terms are governed by the law in Section 1 for your instance. Disputes are subject to the exclusive jurisdiction of the courts of Bucharest, Romania (EU instance) or the state and federal courts in Delaware (US instance). This does not limit any mandatory right to bring a claim in your home jurisdiction.

20. General

• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, other than payment obligations.
• Assignment. You may not assign these Terms without our written consent. We may assign or transfer these Terms without your consent.
• Severability and waiver. If a provision is unenforceable, the rest remains in force. A failure to enforce a right is not a waiver.
• Entire agreement. These Terms, the Privacy Policy, the DPA and any signed order form are the entire agreement between us on this subject.
• No agency. No partnership, agency or employment relationship is created.

21. Contact

• General: hello@meetgeek.ai
• Account help: support@meetgeek.ai
• Privacy rights: privacy@meetgeek.ai
• Security: security@meetgeek.ai

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