Updated: October 2026Gong vs Grain
Gong vs Grain
Full Feature Comparison
Compare recording, meeting notes, collaboration, integrations, and pricing to find the right solution for your workflow.
Record Meeting
Decision made
Scheduled automation
Action items
Record Meeting
Scheduled automation
Decision made
Action items
Jump to
Quick Verdict
Pick the use case that matches you
The right meeting assistant depends on how your team works. Explore the use case that best matches your needs.
GongBest for larger sales organisations wanting a governed revenue platform with deep pipeline analysis.The enterprise revenue-intelligence incumbent. Gong ties conversation analysis to pipeline, forecasting and coaching across a very large partner ecosystem, sold through enterprise contracts.
GrainBest for revenue teams that work from a shared video library of customer calls.A video-first meeting platform for customer-facing teams. Grain records calls, builds an AI-noted highlight library, and layers coaching, trackers and CRM sync on top from its Business plan.
Best for Private customer calls under admin control
GongBest for Summary depth for different readers
GrainWorth Exploring Alternatives
Teams outside the sales org
Both are aimed at revenue teams. Companies wanting meeting intelligence for HR, product and support should compare broader platforms.Comparing plansvs
How they stack up
Both analyse sales conversations and connect them to CRM. Gong leads on coverage and depth, capturing phone, in-person and mobile conversations across a very large ecosystem. Grain leads on published per-seat pricing and a free plan. MeetGeek is worth considering for teams beyond the sales org.
Facts last verified October 27, 2026
Mobile apps
✓Yes
No
In-Person/Offline Recording
✓YesFace-to-face on mobile · any Gong plan
No
Phone Call Recording & Recap (PSTN/VoIP)
✓YesTelephony systems integrate · any Gong plan
No
Data storage region
✓YesUS or EU (Frankfurt); set at onboarding on request
Nofrom Enterprise · Data hosted on AWS in USA only
Zapier, Make & n8n
~PartialZapier + Make; no n8n
✓YesZapier only; Make/n8n not documented by Grain
Private by default
✓YesAdmin-enabled default; web conference calls only
✓Yes
AI Chat
✓YesPaid seat required (not Collaborators)
✓YesAsk Grain AI queries across stored recordings
Objection detection
✓Yes
Nofrom Business · Based on third-party description; plan tier unclear
AI meeting summaries
✓Yes
✓YesIncluded as AI meeting notes on all plans
CRM Updates
✓Yes
Nofrom Business · HubSpot/Salesforce sync; scope varies by plan
Recording
Ways to capture meetings
Meeting assistants should fit naturally into your workflow. Whether you prefer automatic recording, bot participation, or manual uploads, meeting capture should require minimal effort.
Meeting Bot
Joins calls automatically via calendar sync. Lowest friction for Zoom, Meet, and Teams.
✓✓Chrome Extension Recording
Captures the call right from a browser extension — no bot and no desktop app needed.
✓Mobile App
Record from your phone — useful for in-person meetings or calls.
✓Upload Audio/Video
Drop an existing recording file to get a transcript and summary.
✓✓In-Person Recording
Capture conversations without a video call. Useful for field teams.
✓Desktop App
Native app for system-level audio capture.
✓Bot/Agent RecordingGong✓YesGrain✓YesBot note-taker available; optional use
Gong✓YesGrain✓YesBot note-taker available; optional useNo-bot RecordingGong✓YesZoom only, via native Zoom cloud recordingGrain✓YesDirect computer recording without bot
Gong✓YesZoom only, via native Zoom cloud recordingGrain✓YesDirect computer recording without botMobile appsGong✓YesGrainNo
Gong✓YesGrainNoTranscribe in 100+ languagesGong~PartialMore than 70 languagesGrain~Partial30+ languages, below the 100+ bar
Gong~PartialMore than 70 languagesGrain~Partial30+ languages, below the 100+ barAutomatic speaker recognitionGong✓YesGrain✓Yes
Gong✓YesGrain✓YesAudio/Video uploadsGong✓YesGrain✓YesUploads included on paid plans
Gong✓YesGrain✓YesUploads included on paid plansDownload assetsGong✓YesGrain✓YesRecordings downloadable on paid plans
Gong✓YesGrain✓YesRecordings downloadable on paid plansDownload transcriptsGong✓YesGrain✓YesTranscript downloads for paid seats
Gong✓YesGrain✓YesTranscript downloads for paid seatsHD video recordingGong✓YesBetter quality with native Zoom recordingGrain✓Yes
Gong✓YesBetter quality with native Zoom recordingGrain✓YesLive CaptionsGong✓YesLive transcript in the Gong app for Zoom onlyGrain✓Yes
Gong✓YesLive transcript in the Gong app for Zoom onlyGrain✓YesIn-Person/Offline RecordingGong✓YesFace-to-face on mobile · any Gong planGrainNo
Gong✓YesFace-to-face on mobile · any Gong planGrainNoPhone Call Recording & Recap (PSTN/VoIP)Gong✓YesTelephony systems integrate · any Gong planGrainNo
Gong✓YesTelephony systems integrate · any Gong planGrainNoAutomatic language detectionGong✓YesGrain✓Yes
Gong✓YesGrain✓YesClips & ReelsGong✓YesGrain✓Yes
Gong✓YesGrain✓YesCustom data retentionGong✓YesConfigurable call retention in days or yearsGrainNofrom Enterprise · Configurable 30–365 day retention; auto deletion
Gong✓YesConfigurable call retention in days or yearsGrainNofrom Enterprise · Configurable 30–365 day retention; auto deletionCategory
Gong
Grain
Bot/Agent Recording
✓Yes
✓YesBot note-taker available; optional use
No-bot Recording
✓YesZoom only, via native Zoom cloud recording
✓YesDirect computer recording without bot
Mobile apps
✓Yes
No
Transcribe in 100+ languages
~PartialMore than 70 languages
~Partial30+ languages, below the 100+ bar
Automatic speaker recognition
✓Yes
✓Yes
Audio/Video uploads
✓Yes
✓YesUploads included on paid plans
Download assets
✓Yes
✓YesRecordings downloadable on paid plans
Download transcripts
✓Yes
✓YesTranscript downloads for paid seats
HD video recording
✓YesBetter quality with native Zoom recording
✓Yes
Live Captions
✓YesLive transcript in the Gong app for Zoom only
✓Yes
In-Person/Offline Recording
✓YesFace-to-face on mobile · any Gong plan
No
Phone Call Recording & Recap (PSTN/VoIP)
✓YesTelephony systems integrate · any Gong plan
No
Automatic language detection
✓Yes
✓Yes
Clips & Reels
✓Yes
✓Yes
Custom data retention
✓YesConfigurable call retention in days or years
Nofrom Enterprise · Configurable 30–365 day retention; auto deletion
As Your Team Scales, Consider
Recording a meeting is only the first step. Over time, organizations often realize that the real value lies in how meeting knowledge is captured, shared, and reused—helping teams stay aligned long after the conversation ends.
See How MeetGeek Compares
AI Capabilities
What happens after the recording
Both surface objections, competitor mentions and deal signals. Gong ties them to pipeline and forecast across an org, and captures channels Grain does not. Grain runs an in-meeting AI Co-Pilot and packages its intelligence as Business.
GongGong analyses conversations as revenue signal rather than meeting output, connecting call content to deal risk, forecast accuracy and rep performance across an org. It captures phone calls, in-person meetings and mobile conversations, so coverage extends past the video meeting. The depth is the strongest here; the packaging is an enterprise contract rather than a published seat price.
GrainGrain reads conversations well. AI notes, next steps and automatic recaps ship on every plan including Free, and Ask Grain answers questions across meeting history. The sales intelligence layer of AI coaching, Trackers, interaction metrics and deal signals is genuinely strong, and it is packaged as the Business plan at $29 per seat per month billed annually. Automation runs through Zapier rather than a native workflow builder.
AI summariesAutomatic post-meeting summaries with key points and context.
✓✓Custom summary templatesDefine your own output format to match team workflow.
✓✓AI chat over meetingsAsk questions about your meeting library like a knowledge base.
✓✓Follow-up email draftsAuto-generate follow-up emails based on meeting outcomes.
✓✓Speaker coaching insightsTalk-time ratios, pacing, monologue detection per speaker.
✓✓Automations / agentsTrigger CRM updates, Slack messages, or tasks automatically post-meeting.
✓~AI meeting summariesGong✓YesGrain✓YesIncluded as AI meeting notes on all plans
Gong✓YesGrain✓YesIncluded as AI meeting notes on all plansSummaries turn a full recording into the few sentences a busy reader actually needs.
AI Next StepsGong✓YesSkipped on calls under 100 transcript wordsGrain✓YesAction items auto-extracted with next steps
Gong✓YesSkipped on calls under 100 transcript wordsGrain✓YesAction items auto-extracted with next stepsAuto-extracted next steps are what stop decisions from getting lost after the call.
Topics TimelineGong✓YesDefault topics cover English calls onlyGrain✓Yes
Gong✓YesDefault topics cover English calls onlyGrain✓YesA topics timeline lets you jump straight to the moment a subject came up instead of rewatching.
Copilot ModeGong✓YesZoom app only: live talk ratio and transcript, no AI chatGrain✓Yes
Gong✓YesZoom app only: live talk ratio and transcript, no AI chatGrain✓YesA live copilot surfaces context mid-meeting, so prep and follow-up happen in the room.
Summary DepthGong~PartialBrief types and prompts, no depth selectorGrain✓Yes
Gong~PartialBrief types and prompts, no depth selectorGrain✓YesControl over summary depth matters when a one-liner and a full brief serve different readers.
Summary LayoutGong✓YesGrain✓YesCustom note templates and AI prompts on Starter+
Gong✓YesGrain✓YesCustom note templates and AI prompts on Starter+Layout flexibility decides whether a summary drops cleanly into your docs and tools.
AI highlightsGong✓YesAI surfaces key call moments and insightsGrain✓YesUnlimited AI highlights on Starter+; capped on Free
Gong✓YesAI surfaces key call moments and insightsGrain✓YesUnlimited AI highlights on Starter+; capped on FreeHighlights give skimmers the signal without making them read the whole transcript.
AI ChatGong✓YesPaid seat required (not Collaborators)Grain✓YesAsk Grain AI queries across stored recordings
Gong✓YesPaid seat required (not Collaborators)Grain✓YesAsk Grain AI queries across stored recordingsChatting with past meetings turns your archive into a searchable knowledge base.
Decision DetectionGong~PartialDecisions only on request or via custom briefGrain✓YesDecision-focused summaries with AI coaching on Business+
Gong~PartialDecisions only on request or via custom briefGrain✓YesDecision-focused summaries with AI coaching on Business+Decision detection captures what a meeting actually concluded, not just what was discussed.
AI Agents & WorkflowsGong✓YesGrain~PartialExternal Zapier workflows, not native in-product agents
Gong✓YesGrain~PartialExternal Zapier workflows, not native in-product agentsAgentic workflows push meeting outcomes into other tools without manual copy-paste.
Custom Avatars & Voice AgentsGongNofrom Add-on applications · Preset voices and avatars for practice role-play onlyGrainNo
GongNofrom Add-on applications · Preset voices and avatars for practice role-play onlyGrainNoCustom avatars/voices matter for teams that want a branded, repeatable meeting presence.
Meeting SkillsGong~PartialAutomated agents and briefs use pooled Gong creditsGrain~PartialEvent-based automations via Zapier; external metering applie
Gong~PartialAutomated agents and briefs use pooled Gong creditsGrain~PartialEvent-based automations via Zapier; external metering applieContextual automations trigger the right follow-up action based on what was said.
Auto-detect meeting typeGong✓YesAdmin stream rules only; call page uses one defaultGrain✓YesInternal vs external classification from domains
Gong✓YesAdmin stream rules only; call page uses one defaultGrain✓YesInternal vs external classification from domainsAuto-detecting meeting type lets the AI apply the right template without being told.
Custom summary templatesGong✓YesGrain✓Yes
Gong✓YesGrain✓YesCustom templates make summaries match how your team already documents meetings.
Objection detectionGong✓YesGrainNofrom Business · Based on third-party description; plan tier unclear
Gong✓YesGrainNofrom Business · Based on third-party description; plan tier unclearObjection detection flags deal risk in sales calls the moment it surfaces.
Competitor detectionGong✓YesBuilt-in AI tracker; named competitors need setupGrainNofrom Business · Based on third-party description; plan tier unclear
Gong✓YesBuilt-in AI tracker; named competitors need setupGrainNofrom Business · Based on third-party description; plan tier unclearCompetitor mentions are a buying signal worth catching automatically.
Win/loss signalsGongNofrom Add-on applications · Forecast Essentials / Gong ForecastGrainNofrom Business · Deal intelligence and win/loss indicators via analytics
GongNofrom Add-on applications · Forecast Essentials / Gong ForecastGrainNofrom Business · Deal intelligence and win/loss indicators via analyticsWin/loss signals turn call patterns into pipeline forecasting input.
Coachability scoresGong✓YesInteraction stats on all plans; scorecards need EnableGrainNofrom Business · AI coaching across calls on Business and above
Gong✓YesInteraction stats on all plans; scorecards need EnableGrainNofrom Business · AI coaching across calls on Business and aboveCoachability scores help managers find which reps to coach, and on what.
Pipeline intelligenceGongNofrom Add-on applications · Forecast Essentials / Gong ForecastGrainNofrom Business · Deal boards and sales intelligence on Business
GongNofrom Add-on applications · Forecast Essentials / Gong ForecastGrainNofrom Business · Deal boards and sales intelligence on BusinessPipeline intelligence connects individual calls to overall deal health.
AI Sales Coaching & Real-time AssistanceGong✓YesLive talk-ratio alerts in Zoom; AI scoring needs EnableGrainNofrom Business · AI coaching for sales teams on Business
Gong✓YesLive talk-ratio alerts in Zoom; AI scoring needs EnableGrainNofrom Business · AI coaching for sales teams on BusinessReal-time sales coaching changes the outcome of the call while it is still happening.
Sales AI capabilitiesGong✓YesDepth varies by SKU (Forecast / Enable / Engage)GrainNofrom Business · Custom AI prompts/templates from Starter
Gong✓YesDepth varies by SKU (Forecast / Enable / Engage)GrainNofrom Business · Custom AI prompts/templates from StarterSales-specific skills tailor the AI to a revenue team’s exact workflow.
Custom Tracked Topics for InsightsGong✓YesGrainNofrom Business · Trackers for keywords/phrases on Business
Gong✓YesGrainNofrom Business · Trackers for keywords/phrases on BusinessCustom tracked topics let you measure exactly the themes your team cares about.
Meeting AnalyticsGong✓YesScorecard scoring of calls needs Enable EssentialsGrain✓YesPer-meeting interaction metrics; plan tier not specified
Gong✓YesScorecard scoring of calls needs Enable EssentialsGrain✓YesPer-meeting interaction metrics; plan tier not specifiedMeeting analytics reveal patterns across many calls that a single recap can not.
Sentiment analysisGong✓YesSentiment filters not in every workspaceGrainNofrom Business · Sentiment insights across customer meetings; plan tier uncle
Gong✓YesSentiment filters not in every workspaceGrainNofrom Business · Sentiment insights across customer meetings; plan tier uncleSentiment analysis hints at how a conversation actually landed, beyond the words.
Engagement analyticsGong✓YesPer-call stats panel shows the call host's metricsGrainNofrom Business · Engagement via interaction stats and topic trackers
Gong✓YesPer-call stats panel shows the call host's metricsGrainNofrom Business · Engagement via interaction stats and topic trackersEngagement analytics show who was actually participating, not just present.
Individual multi-meeting analyticsGong✓YesSome Insights tabs need the Enable add-onGrainNofrom Business · Individual interaction trends across multiple meetings; deta
Gong✓YesSome Insights tabs need the Enable add-onGrainNofrom Business · Individual interaction trends across multiple meetings; detaMulti-meeting analytics track how one person trends over time.
KPI / AI Extraction AppsGong✓YesSaved to deal or account fields, not per callGrainNofrom Business
Gong✓YesSaved to deal or account fields, not per callGrainNofrom BusinessKPI extraction apps pull structured metrics out of unstructured conversation.
Team multi-meeting analyticsGong✓YesScorecard, usage and coaching tabs need Enable EssentialsGrainNofrom Business · Team-wide multi-meeting metrics and trends; plan tier not st
Gong✓YesScorecard, usage and coaching tabs need Enable EssentialsGrainNofrom Business · Team-wide multi-meeting metrics and trends; plan tier not stTeam-wide analytics roll individual calls up into manageable team signal.
AI capability
Gong
Grain
Why it matters
AI meeting summaries
✓Yes
✓YesIncluded as AI meeting notes on all plans
Summaries turn a full recording into the few sentences a busy reader actually needs.
AI Next Steps
✓YesSkipped on calls under 100 transcript words
✓YesAction items auto-extracted with next steps
Auto-extracted next steps are what stop decisions from getting lost after the call.
Topics Timeline
✓YesDefault topics cover English calls only
✓Yes
A topics timeline lets you jump straight to the moment a subject came up instead of rewatching.
Copilot Mode
✓YesZoom app only: live talk ratio and transcript, no AI chat
✓Yes
A live copilot surfaces context mid-meeting, so prep and follow-up happen in the room.
Summary Depth
~PartialBrief types and prompts, no depth selector
✓Yes
Control over summary depth matters when a one-liner and a full brief serve different readers.
Summary Layout
✓Yes
✓YesCustom note templates and AI prompts on Starter+
Layout flexibility decides whether a summary drops cleanly into your docs and tools.
AI highlights
✓YesAI surfaces key call moments and insights
✓YesUnlimited AI highlights on Starter+; capped on Free
Highlights give skimmers the signal without making them read the whole transcript.
AI Chat
✓YesPaid seat required (not Collaborators)
✓YesAsk Grain AI queries across stored recordings
Chatting with past meetings turns your archive into a searchable knowledge base.
Decision Detection
~PartialDecisions only on request or via custom brief
✓YesDecision-focused summaries with AI coaching on Business+
Decision detection captures what a meeting actually concluded, not just what was discussed.
AI Agents & Workflows
✓Yes
~PartialExternal Zapier workflows, not native in-product agents
Agentic workflows push meeting outcomes into other tools without manual copy-paste.
Custom Avatars & Voice Agents
Nofrom Add-on applications · Preset voices and avatars for practice role-play only
No
Custom avatars/voices matter for teams that want a branded, repeatable meeting presence.
Meeting Skills
~PartialAutomated agents and briefs use pooled Gong credits
~PartialEvent-based automations via Zapier; external metering applie
Contextual automations trigger the right follow-up action based on what was said.
Auto-detect meeting type
✓YesAdmin stream rules only; call page uses one default
✓YesInternal vs external classification from domains
Auto-detecting meeting type lets the AI apply the right template without being told.
Custom summary templates
✓Yes
✓Yes
Custom templates make summaries match how your team already documents meetings.
Objection detection
✓Yes
Nofrom Business · Based on third-party description; plan tier unclear
Objection detection flags deal risk in sales calls the moment it surfaces.
Competitor detection
✓YesBuilt-in AI tracker; named competitors need setup
Nofrom Business · Based on third-party description; plan tier unclear
Competitor mentions are a buying signal worth catching automatically.
Win/loss signals
Nofrom Add-on applications · Forecast Essentials / Gong Forecast
Nofrom Business · Deal intelligence and win/loss indicators via analytics
Win/loss signals turn call patterns into pipeline forecasting input.
Coachability scores
✓YesInteraction stats on all plans; scorecards need Enable
Nofrom Business · AI coaching across calls on Business and above
Coachability scores help managers find which reps to coach, and on what.
Pipeline intelligence
Nofrom Add-on applications · Forecast Essentials / Gong Forecast
Nofrom Business · Deal boards and sales intelligence on Business
Pipeline intelligence connects individual calls to overall deal health.
AI Sales Coaching & Real-time Assistance
✓YesLive talk-ratio alerts in Zoom; AI scoring needs Enable
Nofrom Business · AI coaching for sales teams on Business
Real-time sales coaching changes the outcome of the call while it is still happening.
Sales AI capabilities
✓YesDepth varies by SKU (Forecast / Enable / Engage)
Nofrom Business · Custom AI prompts/templates from Starter
Sales-specific skills tailor the AI to a revenue team’s exact workflow.
Custom Tracked Topics for Insights
✓Yes
Nofrom Business · Trackers for keywords/phrases on Business
Custom tracked topics let you measure exactly the themes your team cares about.
Meeting Analytics
✓YesScorecard scoring of calls needs Enable Essentials
✓YesPer-meeting interaction metrics; plan tier not specified
Meeting analytics reveal patterns across many calls that a single recap can not.
Sentiment analysis
✓YesSentiment filters not in every workspace
Nofrom Business · Sentiment insights across customer meetings; plan tier uncle
Sentiment analysis hints at how a conversation actually landed, beyond the words.
Engagement analytics
✓YesPer-call stats panel shows the call host's metrics
Nofrom Business · Engagement via interaction stats and topic trackers
Engagement analytics show who was actually participating, not just present.
Individual multi-meeting analytics
✓YesSome Insights tabs need the Enable add-on
Nofrom Business · Individual interaction trends across multiple meetings; deta
Multi-meeting analytics track how one person trends over time.
KPI / AI Extraction Apps
✓YesSaved to deal or account fields, not per call
Nofrom Business
KPI extraction apps pull structured metrics out of unstructured conversation.
Team multi-meeting analytics
✓YesScorecard, usage and coaching tabs need Enable Essentials
Nofrom Business · Team-wide multi-meeting metrics and trends; plan tier not st
Team-wide analytics roll individual calls up into manageable team signal.
Integrations
The Best Integrations Do More Than Connect Apps
The number of integrations tells part of the story. The real value comes from how effectively meeting insights move between tools, workflows, and teams.
See How MeetGeek ComparesWorkflow ContinuityMeeting insights flow directly into the tools where work happens, helping teams reduce manual follow-ups and keep projects moving.
Shared VisibilityImportant discussions, decisions, and action items remain accessible to the people who need them—even if they weren't in the meeting.
Long-Term ValueMeeting knowledge stays connected to ongoing projects and workflows, making conversations useful long after the meeting ends.
What it connects to
Integrations help meeting insights flow into the tools your team already uses, from CRMs and project management platforms to collaboration and documentation tools.
Video ConferencingGoToMeeting, Google Meet +4 more
CalendarsCalendly, Google Calendar +1 more
CRMFreshworks, HubSpot +4 more
Project ManagementProductboard
CollaborationSlack
LLMsGlean, Microsoft 365 Copilot
CustomGong MCP server, Make +5 more
DialersChili Piper, RingCentral, Aircall
NUMBER OF NATIVE INTEGRATIONS
Per each vendor's own integrations directory, verified July 27, 2026423Gong
10Grain
Beyond the Integration List
API Access
If your team uses custom tools or internal dashboards, the API lets you pull meeting data — transcripts, summaries, action items — exactly where you need it.MCP Support
A newer standard that lets AI assistants like Claude or Cursor read your meeting data directly. No developer needed.GongGrainMeetGeek
AutomationCalendarsGong✓YesGrain✓Yes
Gong✓YesGrain✓YesAPI & MCP accessGong✓YesMCP is read-only and uses Gong creditsGrain✓YesAPI access beta on Enterprise per review
Gong✓YesMCP is read-only and uses Gong creditsGrain✓YesAPI access beta on Enterprise per reviewSlack AssistantGong✓YesGrain✓YesSlack sharing via Zapier only
Gong✓YesGrain✓YesSlack sharing via Zapier onlyIntegrationsGong✓YesGrain✓YesBroader integrations expand on Business and Enterprise
Gong✓YesGrain✓YesBroader integrations expand on Business and EnterpriseZapier, Make & n8nGong~PartialZapier + Make; no n8nGrain✓YesZapier only; Make/n8n not documented by Grain
Gong~PartialZapier + Make; no n8nGrain✓YesZapier only; Make/n8n not documented by GrainWorkflow automationGong✓YesGrain~PartialAutomations via external Zapier flows
Gong✓YesGrain~PartialAutomations via external Zapier flowsTeam-level integrationsGong✓YesGrainNofrom Business · Workspace Zapier for team-wide integrations
Gong✓YesGrainNofrom Business · Workspace Zapier for team-wide integrationsCRM IntegrationsGong✓YesGrainNofrom Business · CRM sync from Business; deeper sync on Enterprise
Gong✓YesGrainNofrom Business · CRM sync from Business; deeper sync on EnterpriseMessaging Integrations (Slack/Teams)Gong✓YesGrain✓YesSlack/Teams via external Zapier workflows
Gong✓YesGrain✓YesSlack/Teams via external Zapier workflowsStorage/Docs IntegrationsGong✓YesGoogle Drive file input; S3 export on Data CloudGrainNofrom Business
Gong✓YesGoogle Drive file input; S3 export on Data CloudGrainNofrom BusinessWebhooksGong✓YesGrain✓Yes
Gong✓YesGrain✓YesCustom IntegrationsGong~Partial10,000 API calls/day company-wideGrainNofrom Enterprise · API access without documented per-integration limits
Gong~Partial10,000 API calls/day company-wideGrainNofrom Enterprise · API access without documented per-integration limitsCRM UpdatesGong✓YesGrainNofrom Business · HubSpot/Salesforce sync; scope varies by plan
Gong✓YesGrainNofrom Business · HubSpot/Salesforce sync; scope varies by planCategory
Gong
Grain
Calendars
✓Yes
✓Yes
API & MCP access
✓YesMCP is read-only and uses Gong credits
✓YesAPI access beta on Enterprise per review
Slack Assistant
✓Yes
✓YesSlack sharing via Zapier only
Integrations
✓Yes
✓YesBroader integrations expand on Business and Enterprise
Zapier, Make & n8n
~PartialZapier + Make; no n8n
✓YesZapier only; Make/n8n not documented by Grain
Workflow automation
✓Yes
~PartialAutomations via external Zapier flows
Team-level integrations
✓Yes
Nofrom Business · Workspace Zapier for team-wide integrations
CRM Integrations
✓Yes
Nofrom Business · CRM sync from Business; deeper sync on Enterprise
Messaging Integrations (Slack/Teams)
✓Yes
✓YesSlack/Teams via external Zapier workflows
Storage/Docs Integrations
✓YesGoogle Drive file input; S3 export on Data Cloud
Nofrom Business
Webhooks
✓Yes
✓Yes
Custom Integrations
~Partial10,000 API calls/day company-wide
Nofrom Enterprise · API access without documented per-integration limits
CRM Updates
✓Yes
Nofrom Business · HubSpot/Salesforce sync; scope varies by plan
Pricing
What you actually pay
Per user, per month — across every plan.
GongGong FoundationCustom
Add-on applicationsCustom
GrainFree$0
Starter$19
Business$39
EnterpriseCustom
GongvsGrainRecording limit per meetingGong✓YesUp to 6 hours per recordingGrain✓YesFree: 45 min/meeting; paid: unlimited length (per third‑part
Gong✓YesUp to 6 hours per recordingGrain✓YesFree: 45 min/meeting; paid: unlimited length (per third‑partTranscription storageGong✓YesStandard 3-year retentionGrain✓YesFree Notetaker: permanent transcript storage; other users: 3
Gong✓YesStandard 3-year retentionGrain✓YesFree Notetaker: permanent transcript storage; other users: 3Audio storageGong✓YesUp to 3 years by default · same as transcriptsGrain✓YesFree Notetaker: unlimited audio storage; other users: 30‑day
Gong✓YesUp to 3 years by default · same as transcriptsGrain✓YesFree Notetaker: unlimited audio storage; other users: 30‑dayVideo storageGong✓YesUp to 3 years by default · custom period availableGrain✓YesUnlimited video storage for Free Notetaker; other users: 30‑
Gong✓YesUp to 3 years by default · custom period availableGrain✓YesUnlimited video storage for Free Notetaker; other users: 30‑Bulk Asset ExportGong✓YesBulk media export via API; in-app export is CSV dataGrain✓Yes
Gong✓YesBulk media export via API; in-app export is CSV dataGrain✓YesFeature
GongGrainRecording limit per meeting
✓YesUp to 6 hours per recording
✓YesFree: 45 min/meeting; paid: unlimited length (per third‑part
Transcription storage
✓YesStandard 3-year retention
✓YesFree Notetaker: permanent transcript storage; other users: 3
Audio storage
✓YesUp to 3 years by default · same as transcripts
✓YesFree Notetaker: unlimited audio storage; other users: 30‑day
Video storage
✓YesUp to 3 years by default · custom period available
✓YesUnlimited video storage for Free Notetaker; other users: 30‑
Bulk Asset Export
✓YesBulk media export via API; in-app export is CSV data
✓Yes
Bot/Agent Recording
✓Yes
✓YesBot note-taker available; optional use
No-bot Recording
✓YesZoom only, via native Zoom cloud recording
✓YesDirect computer recording without bot
Mobile apps
✓Yes
No
Transcribe in 100+ languages
~PartialMore than 70 languages
~Partial30+ languages, below the 100+ bar
Audio/Video uploads
✓Yes
✓YesUploads included on paid plans
Download assets
✓Yes
✓YesRecordings downloadable on paid plans
Download transcripts
✓Yes
✓YesTranscript downloads for paid seats
HD video recording
✓YesBetter quality with native Zoom recording
✓Yes
Live Captions
✓YesLive transcript in the Gong app for Zoom only
✓Yes
In-Person/Offline Recording
✓YesFace-to-face on mobile · any Gong plan
No
Phone Call Recording & Recap (PSTN/VoIP)
✓YesTelephony systems integrate · any Gong plan
No
AI meeting summaries
✓Yes
✓YesIncluded as AI meeting notes on all plans
AI Next Steps
✓YesSkipped on calls under 100 transcript words
✓YesAction items auto-extracted with next steps
Topics Timeline
✓YesDefault topics cover English calls only
✓Yes
Copilot Mode
✓YesZoom app only: live talk ratio and transcript, no AI chat
✓Yes
Summary Depth
~PartialBrief types and prompts, no depth selector
✓YesFrom Starter
Summary Layout
✓Yes
✓YesCustom note templates and AI prompts on Starter+
AI highlights
✓YesAI surfaces key call moments and insights
✓YesUnlimited AI highlights on Starter+; capped on Free
AI Chat
✓YesPaid seat required (not Collaborators)
✓YesAsk Grain AI queries across stored recordings
AI follow-up emails
✓Yes
✓YesCustom AI follow-up emails on Business+
Exclude join rules
✓YesAdmin-set by domain, email or title keyword
✓YesFrom Starter
Decision Detection
~PartialDecisions only on request or via custom brief
✓YesDecision-focused summaries with AI coaching on Business+
API & MCP access
✓YesMCP is read-only and uses Gong credits
✓YesAPI access beta on Enterprise per review
AI Agents & Workflows
✓Yes
~PartialExternal Zapier workflows, not native in-product agents
Slack Assistant
✓Yes
✓YesSlack sharing via Zapier only
Integrations
✓Yes
✓YesBroader integrations expand on Business and Enterprise
Zapier, Make & n8n
~PartialZapier + Make; no n8n
✓YesZapier only; Make/n8n not documented by Grain
Workflow automation
✓Yes
~PartialAutomations via external Zapier flows
Custom Avatars & Voice Agents
~PartialPreset voices and avatars for practice role-play only
No
Team-level integrations
✓Yes
✓YesWorkspace Zapier for team-wide integrations
Meeting Skills
~PartialAutomated agents and briefs use pooled Gong credits
~PartialEvent-based automations via Zapier; external metering applie
CRM Integrations
✓Yes
✓YesCRM sync from Business; deeper sync on Enterprise
Messaging Integrations (Slack/Teams)
✓Yes
✓YesSlack/Teams via external Zapier workflows
Storage/Docs Integrations
✓YesGoogle Drive file input; S3 export on Data Cloud
✓YesFrom Business
Webhooks
✓Yes
✓YesFrom Starter
Custom Integrations
~Partial10,000 API calls/day company-wide
~PartialAPI access without documented per-integration limits
Auto-detect meeting type
✓YesAdmin stream rules only; call page uses one default
✓YesInternal vs external classification from domains
Custom summary templates
✓Yes
✓YesFrom Starter
Different views (Internal/External)
✓YesSeparate internal and customer sharing modes
✓YesInternal/external recognition based on domains
Acronyms & custom dictionary
✓YesAdmin-managed, per workspace
✓YesEnglish only; up to 200 words per workspace
Customize Notetaker name
✓YesAdmin picks one of four preset bot names
✓Yes
Recording disclaimer
✓Yes
✓YesChat notice, not legal-compliance text
Custom domain
✓Yestracking subdomain only
✓YesEnterprise only
Custom Vocabulary
✓YesAdmin-managed, per workspace
✓YesWorkspace-level; English only; 200-word limit
Private notes
✓YesCall comments can be set visible only to you
✓Yes
Share meetings & snippets
✓YesExternal sharing must be enabled by an admin
✓Yes
External (guest) view
✓YesAdmin must enable external sharing
✓Yes
Meeting templates
✓YesAI brief types; admins build custom ones
✓YesFrom Starter
Team & Group spaces
✓Yes
✓YesFrom Starter
Auto-share to teams
✓YesVia shared streams; playback needs call access
✓YesFrom Starter
Private by default
✓YesAdmin-enabled default; web conference calls only
✓Yes
Channel-based Collaboration
✓YesVia Slack and Microsoft Teams channels
✓YesFrom Starter
Objection detection
✓Yes
✓YesBased on third-party description; plan tier unclear
Competitor detection
✓YesBuilt-in AI tracker; named competitors need setup
✓YesBased on third-party description; plan tier unclear
Win/loss signals
✓YesForecast Essentials / Gong Forecast
✓YesDeal intelligence and win/loss indicators via analytics
Coachability scores
✓YesInteraction stats on all plans; scorecards need Enable
✓YesAI coaching across calls on Business and above
Pipeline intelligence
✓YesForecast Essentials / Gong Forecast
✓YesDeal boards and sales intelligence on Business
CRM Updates
✓Yes
✓YesHubSpot/Salesforce sync; scope varies by plan
AI Sales Coaching & Real-time Assistance
✓YesLive talk-ratio alerts in Zoom; AI scoring needs Enable
✓YesAI coaching for sales teams on Business
Sales AI capabilities
✓YesDepth varies by SKU (Forecast / Enable / Engage)
✓YesCustom AI prompts/templates from Starter
Custom Tracked Topics for Insights
✓Yes
✓YesTrackers for keywords/phrases on Business
Speaker Talk Time & Balance
✓YesPer-call stats panel covers the call host
✓YesPer-speaker talk time and talk/listen ratios
Filler Word & Keyword Tracking
✓YesFiller words flagged per call; no filler-word stats
✓YesFiller word rate and topic/phrase trackers
Meeting Analytics
✓YesScorecard scoring of calls needs Enable Essentials
✓YesPer-meeting interaction metrics; plan tier not specified
Sentiment analysis
✓YesSentiment filters not in every workspace
✓YesSentiment insights across customer meetings; plan tier uncle
Engagement analytics
✓YesPer-call stats panel shows the call host's metrics
✓YesEngagement via interaction stats and topic trackers
Individual multi-meeting analytics
✓YesSome Insights tabs need the Enable add-on
✓YesIndividual interaction trends across multiple meetings; deta
KPI / AI Extraction Apps
✓YesSaved to deal or account fields, not per call
✓YesFrom Business
Team multi-meeting analytics
✓YesScorecard, usage and coaching tabs need Enable Essentials
✓YesTeam-wide multi-meeting metrics and trends; plan tier not st
Data storage region
✓YesUS or EU (Frankfurt); set at onboarding on request
✓YesData hosted on AWS in USA only
SOC2, GDPR, HIPAA
✓YesSOC 2 and GDPR; HIPAA support for eligible use cases
✓YesSOC 2 Type II; GDPR; HIPAA where applicable
Zero-data-training
✓YesNot used for generative AI training
✓Yes
Admin User Management
✓YesRole-based access via permission profiles
✓YesRole-based access; admin controls
Centralized billing
✓YesInvoices come from your account rep, not in-app
✓Yes
SSO & SCIM
✓Yes
✓YesSSO/SAML on Enterprise; SCIM not documented
On-premise storage
No
NoCloud-hosted on AWS only
Custom data retention
✓YesConfigurable call retention in days or years
✓YesConfigurable 30–365 day retention; auto deletion
Recording consent notifications
✓YesPre-meeting consent page for recording permissions
✓YesIn-meeting recording disclaimer and consent modal
Audit Logs
✓YesIncludes login and authentication event details
✓YesEnterprise only
Chat & Email support
✓YesTicket and email; live chat with Signature Success
✓Yes
Onboarding program
✓YesImplementation package set in your order form
✓Yesonboarding support
Dedicated Account Manager
✓YesAssigned to most customers, not all
✓YesEnterprise only
Org-wide settings & locks
✓Yes
✓Yesworkspace-wide admin settings
Decision Checklist
A quick gut-check before you commit
Choose Gong if…✓Your reps sell on the phone and in person as much as on video, and every channel must be captured
✓You wire a revenue stack together across dialers, engagement tools and data platforms
✓You want web conference calls private by default under an admin setting. Gong admins can enable that default; Grain documents team privacy controls rather than a call-level default.
Choose Grain if…✓You want a summary depth control rather than brief types alone. Grain offers summary depth from Starter; Gong offers brief types and prompts with no depth selector.
✓You need a published per-seat price you can budget against rather than an enterprise agreement
Compare with MeetGeek
One More Comparison Before You Decide
One of these needs an enterprise contract and the other holds its intelligence behind a Business upgrade. MeetGeek publishes its pricing and includes the intelligence early: engagement analytics on every plan and sales AI from Pro at $9.99 per seat per month billed annually, mobile apps and offline capture on every plan, and Meeting Skills that deliver structured outputs into CRM, Slack and email. The same platform serves HR, product and support, not just the sales org. See meetgeek-vs-gong and meetgeek-vs-grain.
MeetGeek vs Gong: Revenue Depth Without the ContractGong's pipeline analysis is deep and arrives through an enterprise agreement. MeetGeek publishes its pricing, includes engagement analytics on every plan and sales intelligence from Pro at $9.99 per seat per month billed annually, and extends the same intelligence to HR, product and support teams.See the full comparison →
MeetGeek vs Grain: Past the Video LibraryGrain records customer calls well and gates coaching and Trackers to Business. MeetGeek carries that intelligence from Pro and adds Meeting Skills that push summaries and action items into CRM, Slack and email automatically.See the full comparison →
FAQ
The questions procurement asks.
Gong is an enterprise revenue-intelligence platform that ties conversations to pipeline and forecast, captured across phone, in-person and mobile. Grain is a video-first meeting platform for smaller revenue teams, with published per-seat pricing and bot-free desktop recording. Its API is documented only as an Enterprise beta.