Updated: October 2026Grain vs Otter.ai
Grain vs Otter.ai
Full Feature Comparison
Compare recording, meeting notes, collaboration, integrations, and pricing to find the right solution for your workflow.
Record Meeting
Decision made
Scheduled automation
Action items
Record Meeting
Scheduled automation
Decision made
Action items
Jump to
Quick Verdict
Pick the use case that matches you
The right meeting assistant depends on how your team works. Explore the use case that best matches your needs.
GrainBest for revenue teams that work from a shared video library of customer calls.A video-first meeting platform for customer-facing teams. Grain records calls, builds an AI-noted highlight library, and layers coaching, trackers and CRM sync on top from its Business plan.
Otter.aiBest for teams that live in the transcript and need capture on mobile and in person.A transcription-led assistant built around the written record. Otter.ai captures meetings on desktop and mobile, transcribes in real time, and answers questions across the archive with AI Chat.
Best for Customer call libraries with video
GrainBest for Capture away from the desk
Otter.aiWorth Exploring Alternatives
Teams automating past the transcript
Both stop at the meeting record. Teams that want conversations to trigger downstream work should compare platforms with native automation.Comparing plansvs
How they stack up
Both record meetings, transcribe them and answer questions across the archive. Grain leads on video, with stored footage, clips and reels, and it publishes a storage-region choice. Otter.ai leads on reach, with mobile apps and in-person capture. MeetGeek is worth considering for teams that want the meeting to trigger the work that follows.
Facts last verified October 7, 2026
Clips & Reels
✓Yes
No
Video storage
✓YesUnlimited video storage for Free Notetaker; other users: 30‑
No
Voice Agents
✓Yes
No
Data storage region
Nofrom Enterprise · Data hosted on AWS in USA only
NoUS-only (AWS US West)
Webhooks
✓Yes
Nofrom Enterprise · Enterprise
Meeting Analytics
✓YesPer-meeting interaction metrics; plan tier not specified
Nofrom Business
Mobile apps
No
✓Yes
In-Person/Offline Recording
No
✓YesOffline capture on mobile · uploads on reconnect
AI meeting summaries
✓YesIncluded as AI meeting notes on all plans
✓Yes
AI Chat
✓YesAsk Grain AI queries across stored recordings
✓YesMetered: 20–200 queries/user/mo
Recording
Ways to capture meetings
Meeting assistants should fit naturally into your workflow. Whether you prefer automatic recording, bot participation, or manual uploads, meeting capture should require minimal effort.
Meeting Bot
Joins calls automatically via calendar sync. Lowest friction for Zoom, Meet, and Teams.
✓✓Chrome Extension Recording
Captures the call right from a browser extension — no bot and no desktop app needed.
✓✓Mobile App
Record from your phone — useful for in-person meetings or calls.
✓Upload Audio/Video
Drop an existing recording file to get a transcript and summary.
✓✓In-Person Recording
Capture conversations without a video call. Useful for field teams.
✓Desktop App
Native app for system-level audio capture.
✓✓Bot/Agent RecordingGrain✓YesBot note-taker available; optional useOtter.ai✓Yes
Grain✓YesBot note-taker available; optional useOtter.ai✓YesNo-bot RecordingGrain✓YesDirect computer recording without botOtter.ai✓Yes
Grain✓YesDirect computer recording without botOtter.ai✓YesMobile appsGrainNoOtter.ai✓Yes
GrainNoOtter.ai✓YesTranscribe in 100+ languagesGrain~Partial30+ languages, below the 100+ barOtter.aiNo
Grain~Partial30+ languages, below the 100+ barOtter.aiNoAutomatic speaker recognitionGrain✓YesOtter.ai✓Yes
Grain✓YesOtter.ai✓YesAudio/Video uploadsGrain✓YesUploads included on paid plansOtter.ai✓Yes
Grain✓YesUploads included on paid plansOtter.ai✓YesDownload assetsGrain✓YesRecordings downloadable on paid plansOtter.ai✓Yes
Grain✓YesRecordings downloadable on paid plansOtter.ai✓YesDownload transcriptsGrain✓YesTranscript downloads for paid seatsOtter.ai✓Yes
Grain✓YesTranscript downloads for paid seatsOtter.ai✓YesHD video recordingGrain✓YesOtter.aiNo
Grain✓YesOtter.aiNoLive CaptionsGrain✓YesOtter.ai✓Yes
Grain✓YesOtter.ai✓YesBrowser/Chrome Extension RecordingGrain✓YesOtter.ai✓YesCaptures browser audio · exports as MP3
Grain✓YesOtter.ai✓YesCaptures browser audio · exports as MP3Desktop App RecordingGrain✓YesDesktop app for direct meeting captureOtter.ai✓YesMac & Windows · botless system-audio capture
Grain✓YesDesktop app for direct meeting captureOtter.ai✓YesMac & Windows · botless system-audio captureIn-Person/Offline RecordingGrainNoOtter.ai✓YesOffline capture on mobile · uploads on reconnect
GrainNoOtter.ai✓YesOffline capture on mobile · uploads on reconnectAutomatic language detectionGrain✓YesOtter.aiNo
Grain✓YesOtter.aiNoClips & ReelsGrain✓YesOtter.aiNo
Grain✓YesOtter.aiNoCustom data retentionGrainNofrom Enterprise · Configurable 30–365 day retention; auto deletionOtter.aiNofrom Enterprise
GrainNofrom Enterprise · Configurable 30–365 day retention; auto deletionOtter.aiNofrom EnterpriseCategory
Grain
Otter.ai
Bot/Agent Recording
✓YesBot note-taker available; optional use
✓Yes
No-bot Recording
✓YesDirect computer recording without bot
✓Yes
Mobile apps
No
✓Yes
Transcribe in 100+ languages
~Partial30+ languages, below the 100+ bar
No
Automatic speaker recognition
✓Yes
✓Yes
Audio/Video uploads
✓YesUploads included on paid plans
✓Yes
Download assets
✓YesRecordings downloadable on paid plans
✓Yes
Download transcripts
✓YesTranscript downloads for paid seats
✓Yes
HD video recording
✓Yes
No
Live Captions
✓Yes
✓Yes
Browser/Chrome Extension Recording
✓Yes
✓YesCaptures browser audio · exports as MP3
Desktop App Recording
✓YesDesktop app for direct meeting capture
✓YesMac & Windows · botless system-audio capture
In-Person/Offline Recording
No
✓YesOffline capture on mobile · uploads on reconnect
Automatic language detection
✓Yes
No
Clips & Reels
✓Yes
No
Custom data retention
Nofrom Enterprise · Configurable 30–365 day retention; auto deletion
Nofrom Enterprise
As Your Team Scales, Consider
Recording a meeting is only the first step. Over time, organizations often realize that the real value lies in how meeting knowledge is captured, shared, and reused—helping teams stay aligned long after the conversation ends.
See How MeetGeek Compares
AI Capabilities
What happens after the recording
Both write AI summaries and answer questions across meeting history. Grain adds coaching, Trackers and deal signals from Business. Otter.ai leans on live transcription and retrieval, and puts keyword tracking and extraction apps on its paid plans.
GrainGrain reads conversations well. AI notes, next steps and automatic recaps ship on every plan including Free, and Ask Grain answers questions across meeting history. The sales intelligence layer of AI coaching, Trackers, interaction metrics and deal signals is genuinely strong, and it is packaged as the Business plan at $29 per seat per month billed annually. Automation runs through Zapier rather than a native workflow builder.
Otter.aiOtter.ai is organised around text. Live transcription, AI summaries and AI Chat across meeting history are its core, and the mobile app extends capture to in-person conversations. The AI layer answers questions and drafts follow-ups well; it does less with video, and analytics such as keyword tracking and extraction apps sit on the entry paid plan and above.
AI summariesAutomatic post-meeting summaries with key points and context.
✓✓Custom summary templatesDefine your own output format to match team workflow.
✓✓AI chat over meetingsAsk questions about your meeting library like a knowledge base.
✓✓Follow-up email draftsAuto-generate follow-up emails based on meeting outcomes.
✓✓Speaker coaching insightsTalk-time ratios, pacing, monologue detection per speaker.
✓✓Automations / agentsTrigger CRM updates, Slack messages, or tasks automatically post-meeting.
~AI meeting summariesGrain✓YesIncluded as AI meeting notes on all plansOtter.ai✓Yes
Grain✓YesIncluded as AI meeting notes on all plansOtter.ai✓YesSummaries turn a full recording into the few sentences a busy reader actually needs.
AI Next StepsGrain✓YesAction items auto-extracted with next stepsOtter.ai✓Yes
Grain✓YesAction items auto-extracted with next stepsOtter.ai✓YesAuto-extracted next steps are what stop decisions from getting lost after the call.
Topics TimelineGrain✓YesOtter.ai✓Yes
Grain✓YesOtter.ai✓YesA topics timeline lets you jump straight to the moment a subject came up instead of rewatching.
Copilot ModeGrain✓YesOtter.ai✓Yes
Grain✓YesOtter.ai✓YesA live copilot surfaces context mid-meeting, so prep and follow-up happen in the room.
Summary DepthGrain✓YesOtter.aiNo
Grain✓YesOtter.aiNoControl over summary depth matters when a one-liner and a full brief serve different readers.
Summary LayoutGrain✓YesCustom note templates and AI prompts on Starter+Otter.ai✓Yes
Grain✓YesCustom note templates and AI prompts on Starter+Otter.ai✓YesLayout flexibility decides whether a summary drops cleanly into your docs and tools.
AI highlightsGrain✓YesUnlimited AI highlights on Starter+; capped on FreeOtter.ai✓Yes
Grain✓YesUnlimited AI highlights on Starter+; capped on FreeOtter.ai✓YesHighlights give skimmers the signal without making them read the whole transcript.
AI ChatGrain✓YesAsk Grain AI queries across stored recordingsOtter.ai✓YesMetered: 20–200 queries/user/mo
Grain✓YesAsk Grain AI queries across stored recordingsOtter.ai✓YesMetered: 20–200 queries/user/moChatting with past meetings turns your archive into a searchable knowledge base.
Decision DetectionGrain✓YesDecision-focused summaries with AI coaching on Business+Otter.ai✓Yes
Grain✓YesDecision-focused summaries with AI coaching on Business+Otter.ai✓YesDecision detection captures what a meeting actually concluded, not just what was discussed.
Voice AgentsGrain✓YesOtter.aiNo
Grain✓YesOtter.aiNoVoice agents can run parts of a call autonomously, not just transcribe it.
AI Agents & WorkflowsGrain~PartialExternal Zapier workflows, not native in-product agentsOtter.aiNo
Grain~PartialExternal Zapier workflows, not native in-product agentsOtter.aiNoAgentic workflows push meeting outcomes into other tools without manual copy-paste.
Custom Avatars & Voice AgentsGrainNoOtter.aiNo
GrainNoOtter.aiNoCustom avatars/voices matter for teams that want a branded, repeatable meeting presence.
Meeting SkillsGrain~PartialEvent-based automations via Zapier; external metering applieOtter.aiNofrom Enterprise · Fixed sales workflows — no custom skills
Grain~PartialEvent-based automations via Zapier; external metering applieOtter.aiNofrom Enterprise · Fixed sales workflows — no custom skillsContextual automations trigger the right follow-up action based on what was said.
Auto-detect meeting typeGrain✓YesInternal vs external classification from domainsOtter.ai~PartialRule-based — user-defined rules
Grain✓YesInternal vs external classification from domainsOtter.ai~PartialRule-based — user-defined rulesAuto-detecting meeting type lets the AI apply the right template without being told.
Custom summary templatesGrain✓YesOtter.ai✓Yes
Grain✓YesOtter.ai✓YesCustom templates make summaries match how your team already documents meetings.
Objection detectionGrainNofrom Business · Based on third-party description; plan tier unclearOtter.aiNofrom Enterprise
GrainNofrom Business · Based on third-party description; plan tier unclearOtter.aiNofrom EnterpriseObjection detection flags deal risk in sales calls the moment it surfaces.
Competitor detectionGrainNofrom Business · Based on third-party description; plan tier unclearOtter.aiNofrom Enterprise
GrainNofrom Business · Based on third-party description; plan tier unclearOtter.aiNofrom EnterpriseCompetitor mentions are a buying signal worth catching automatically.
Win/loss signalsGrainNofrom Business · Deal intelligence and win/loss indicators via analyticsOtter.aiNo
GrainNofrom Business · Deal intelligence and win/loss indicators via analyticsOtter.aiNoWin/loss signals turn call patterns into pipeline forecasting input.
Coachability scoresGrainNofrom Business · AI coaching across calls on Business and aboveOtter.aiNofrom Enterprise
GrainNofrom Business · AI coaching across calls on Business and aboveOtter.aiNofrom EnterpriseCoachability scores help managers find which reps to coach, and on what.
Pipeline intelligenceGrainNofrom Business · Deal boards and sales intelligence on BusinessOtter.aiNofrom Enterprise
GrainNofrom Business · Deal boards and sales intelligence on BusinessOtter.aiNofrom EnterprisePipeline intelligence connects individual calls to overall deal health.
AI Sales Coaching & Real-time AssistanceGrainNofrom Business · AI coaching for sales teams on BusinessOtter.aiNofrom Enterprise
GrainNofrom Business · AI coaching for sales teams on BusinessOtter.aiNofrom EnterpriseReal-time sales coaching changes the outcome of the call while it is still happening.
Sales AI capabilitiesGrainNofrom Business · Custom AI prompts/templates from StarterOtter.aiNofrom Enterprise · Enterprise
GrainNofrom Business · Custom AI prompts/templates from StarterOtter.aiNofrom Enterprise · EnterpriseSales-specific skills tailor the AI to a revenue team’s exact workflow.
Custom Tracked Topics for InsightsGrainNofrom Business · Trackers for keywords/phrases on BusinessOtter.aiNofrom Enterprise
GrainNofrom Business · Trackers for keywords/phrases on BusinessOtter.aiNofrom EnterpriseCustom tracked topics let you measure exactly the themes your team cares about.
Meeting AnalyticsGrain✓YesPer-meeting interaction metrics; plan tier not specifiedOtter.aiNofrom Business
Grain✓YesPer-meeting interaction metrics; plan tier not specifiedOtter.aiNofrom BusinessMeeting analytics reveal patterns across many calls that a single recap can not.
Sentiment analysisGrainNofrom Business · Sentiment insights across customer meetings; plan tier uncleOtter.aiNofrom Enterprise · Enterprise conversation-intelligence dashboards
GrainNofrom Business · Sentiment insights across customer meetings; plan tier uncleOtter.aiNofrom Enterprise · Enterprise conversation-intelligence dashboardsSentiment analysis hints at how a conversation actually landed, beyond the words.
Engagement analyticsGrainNofrom Business · Engagement via interaction stats and topic trackersOtter.aiNofrom Enterprise · Enterprise
GrainNofrom Business · Engagement via interaction stats and topic trackersOtter.aiNofrom Enterprise · EnterpriseEngagement analytics show who was actually participating, not just present.
Individual multi-meeting analyticsGrainNofrom Business · Individual interaction trends across multiple meetings; detaOtter.aiNo
GrainNofrom Business · Individual interaction trends across multiple meetings; detaOtter.aiNoMulti-meeting analytics track how one person trends over time.
KPI / AI Extraction AppsGrainNofrom BusinessOtter.ai✓Yes
GrainNofrom BusinessOtter.ai✓YesKPI extraction apps pull structured metrics out of unstructured conversation.
Team multi-meeting analyticsGrainNofrom Business · Team-wide multi-meeting metrics and trends; plan tier not stOtter.aiNofrom Business
GrainNofrom Business · Team-wide multi-meeting metrics and trends; plan tier not stOtter.aiNofrom BusinessTeam-wide analytics roll individual calls up into manageable team signal.
AI capability
Grain
Otter.ai
Why it matters
AI meeting summaries
✓YesIncluded as AI meeting notes on all plans
✓Yes
Summaries turn a full recording into the few sentences a busy reader actually needs.
AI Next Steps
✓YesAction items auto-extracted with next steps
✓Yes
Auto-extracted next steps are what stop decisions from getting lost after the call.
Topics Timeline
✓Yes
✓Yes
A topics timeline lets you jump straight to the moment a subject came up instead of rewatching.
Copilot Mode
✓Yes
✓Yes
A live copilot surfaces context mid-meeting, so prep and follow-up happen in the room.
Summary Depth
✓Yes
No
Control over summary depth matters when a one-liner and a full brief serve different readers.
Summary Layout
✓YesCustom note templates and AI prompts on Starter+
✓Yes
Layout flexibility decides whether a summary drops cleanly into your docs and tools.
AI highlights
✓YesUnlimited AI highlights on Starter+; capped on Free
✓Yes
Highlights give skimmers the signal without making them read the whole transcript.
AI Chat
✓YesAsk Grain AI queries across stored recordings
✓YesMetered: 20–200 queries/user/mo
Chatting with past meetings turns your archive into a searchable knowledge base.
Decision Detection
✓YesDecision-focused summaries with AI coaching on Business+
✓Yes
Decision detection captures what a meeting actually concluded, not just what was discussed.
Voice Agents
✓Yes
No
Voice agents can run parts of a call autonomously, not just transcribe it.
AI Agents & Workflows
~PartialExternal Zapier workflows, not native in-product agents
No
Agentic workflows push meeting outcomes into other tools without manual copy-paste.
Custom Avatars & Voice Agents
No
No
Custom avatars/voices matter for teams that want a branded, repeatable meeting presence.
Meeting Skills
~PartialEvent-based automations via Zapier; external metering applie
Nofrom Enterprise · Fixed sales workflows — no custom skills
Contextual automations trigger the right follow-up action based on what was said.
Auto-detect meeting type
✓YesInternal vs external classification from domains
~PartialRule-based — user-defined rules
Auto-detecting meeting type lets the AI apply the right template without being told.
Custom summary templates
✓Yes
✓Yes
Custom templates make summaries match how your team already documents meetings.
Objection detection
Nofrom Business · Based on third-party description; plan tier unclear
Nofrom Enterprise
Objection detection flags deal risk in sales calls the moment it surfaces.
Competitor detection
Nofrom Business · Based on third-party description; plan tier unclear
Nofrom Enterprise
Competitor mentions are a buying signal worth catching automatically.
Win/loss signals
Nofrom Business · Deal intelligence and win/loss indicators via analytics
No
Win/loss signals turn call patterns into pipeline forecasting input.
Coachability scores
Nofrom Business · AI coaching across calls on Business and above
Nofrom Enterprise
Coachability scores help managers find which reps to coach, and on what.
Pipeline intelligence
Nofrom Business · Deal boards and sales intelligence on Business
Nofrom Enterprise
Pipeline intelligence connects individual calls to overall deal health.
AI Sales Coaching & Real-time Assistance
Nofrom Business · AI coaching for sales teams on Business
Nofrom Enterprise
Real-time sales coaching changes the outcome of the call while it is still happening.
Sales AI capabilities
Nofrom Business · Custom AI prompts/templates from Starter
Nofrom Enterprise · Enterprise
Sales-specific skills tailor the AI to a revenue team’s exact workflow.
Custom Tracked Topics for Insights
Nofrom Business · Trackers for keywords/phrases on Business
Nofrom Enterprise
Custom tracked topics let you measure exactly the themes your team cares about.
Meeting Analytics
✓YesPer-meeting interaction metrics; plan tier not specified
Nofrom Business
Meeting analytics reveal patterns across many calls that a single recap can not.
Sentiment analysis
Nofrom Business · Sentiment insights across customer meetings; plan tier uncle
Nofrom Enterprise · Enterprise conversation-intelligence dashboards
Sentiment analysis hints at how a conversation actually landed, beyond the words.
Engagement analytics
Nofrom Business · Engagement via interaction stats and topic trackers
Nofrom Enterprise · Enterprise
Engagement analytics show who was actually participating, not just present.
Individual multi-meeting analytics
Nofrom Business · Individual interaction trends across multiple meetings; deta
No
Multi-meeting analytics track how one person trends over time.
KPI / AI Extraction Apps
Nofrom Business
✓Yes
KPI extraction apps pull structured metrics out of unstructured conversation.
Team multi-meeting analytics
Nofrom Business · Team-wide multi-meeting metrics and trends; plan tier not st
Nofrom Business
Team-wide analytics roll individual calls up into manageable team signal.
Integrations
The Best Integrations Do More Than Connect Apps
The number of integrations tells part of the story. The real value comes from how effectively meeting insights move between tools, workflows, and teams.
See How MeetGeek ComparesWorkflow ContinuityMeeting insights flow directly into the tools where work happens, helping teams reduce manual follow-ups and keep projects moving.
Shared VisibilityImportant discussions, decisions, and action items remain accessible to the people who need them—even if they weren't in the meeting.
Long-Term ValueMeeting knowledge stays connected to ongoing projects and workflows, making conversations useful long after the meeting ends.
What it connects to
Integrations help meeting insights flow into the tools your team already uses, from CRMs and project management platforms to collaboration and documentation tools.
Video ConferencingGoogle Meet, Microsoft Teams +2 more
CalendarsGoogle Calendar, Microsoft Outlook
CRMHubSpot, Salesforce +2 more
Project ManagementProductboard, Airtable +4 more
CollaborationSlack, Google Docs, Notion
Cloud StorageAmazon S3, Dropbox, Egnyte +4 more
LLMsClaude, Glean
CustomZapier
NUMBER OF NATIVE INTEGRATIONS
Per each vendor's own integrations directory, verified September 7, 202610Grain
35Otter.ai
Beyond the Integration List
API Access
If your team uses custom tools or internal dashboards, the API lets you pull meeting data — transcripts, summaries, action items — exactly where you need it.MCP Support
A newer standard that lets AI assistants like Claude or Cursor read your meeting data directly. No developer needed.GrainOtter.aiMeetGeek
AutomationCalendarsGrain✓YesOtter.ai✓Yes
Grain✓YesOtter.ai✓YesAPI & MCP accessGrain✓YesAPI access beta on Enterprise per reviewOtter.ai✓YesMCP all plans · API/webhooks Enterprise
Grain✓YesAPI access beta on Enterprise per reviewOtter.ai✓YesMCP all plans · API/webhooks EnterpriseSlack AssistantGrain✓YesSlack sharing via Zapier onlyOtter.aiNo
Grain✓YesSlack sharing via Zapier onlyOtter.aiNoIntegrationsGrain✓YesBroader integrations expand on Business and EnterpriseOtter.ai✓Yes
Grain✓YesBroader integrations expand on Business and EnterpriseOtter.ai✓YesZapier, Make & n8nGrain✓YesZapier only; Make/n8n not documented by GrainOtter.ai~PartialZapier only · from Pro
Grain✓YesZapier only; Make/n8n not documented by GrainOtter.ai~PartialZapier only · from ProWorkflow automationGrain~PartialAutomations via external Zapier flowsOtter.ai✓YesVia Zapier · from Pro
Grain~PartialAutomations via external Zapier flowsOtter.ai✓YesVia Zapier · from ProTeam-level integrationsGrainNofrom Business · Workspace Zapier for team-wide integrationsOtter.ai✓Yes
GrainNofrom Business · Workspace Zapier for team-wide integrationsOtter.ai✓YesCRM IntegrationsGrainNofrom Business · CRM sync from Business; deeper sync on EnterpriseOtter.aiNofrom Business
GrainNofrom Business · CRM sync from Business; deeper sync on EnterpriseOtter.aiNofrom BusinessMessaging Integrations (Slack/Teams)Grain✓YesSlack/Teams via external Zapier workflowsOtter.ai✓Yes
Grain✓YesSlack/Teams via external Zapier workflowsOtter.ai✓YesStorage/Docs IntegrationsGrainNofrom BusinessOtter.aiNofrom Business
GrainNofrom BusinessOtter.aiNofrom BusinessWebhooksGrain✓YesOtter.aiNofrom Enterprise · Enterprise
Grain✓YesOtter.aiNofrom Enterprise · EnterpriseCustom IntegrationsGrainNofrom Enterprise · API access without documented per-integration limitsOtter.aiNofrom Enterprise
GrainNofrom Enterprise · API access without documented per-integration limitsOtter.aiNofrom EnterpriseCRM UpdatesGrainNofrom Business · HubSpot/Salesforce sync; scope varies by planOtter.aiNofrom Enterprise
GrainNofrom Business · HubSpot/Salesforce sync; scope varies by planOtter.aiNofrom EnterpriseCategory
Grain
Otter.ai
Calendars
✓Yes
✓Yes
API & MCP access
✓YesAPI access beta on Enterprise per review
✓YesMCP all plans · API/webhooks Enterprise
Slack Assistant
✓YesSlack sharing via Zapier only
No
Integrations
✓YesBroader integrations expand on Business and Enterprise
✓Yes
Zapier, Make & n8n
✓YesZapier only; Make/n8n not documented by Grain
~PartialZapier only · from Pro
Workflow automation
~PartialAutomations via external Zapier flows
✓YesVia Zapier · from Pro
Team-level integrations
Nofrom Business · Workspace Zapier for team-wide integrations
✓Yes
CRM Integrations
Nofrom Business · CRM sync from Business; deeper sync on Enterprise
Nofrom Business
Messaging Integrations (Slack/Teams)
✓YesSlack/Teams via external Zapier workflows
✓Yes
Storage/Docs Integrations
Nofrom Business
Nofrom Business
Webhooks
✓Yes
Nofrom Enterprise · Enterprise
Custom Integrations
Nofrom Enterprise · API access without documented per-integration limits
Nofrom Enterprise
CRM Updates
Nofrom Business · HubSpot/Salesforce sync; scope varies by plan
Nofrom Enterprise
Pricing
What you actually pay
Per user, per month — across every plan.
GrainFree$0
Starter$19
Business$39
EnterpriseCustom
Otter.aiBasic$0
Pro$16.99
Business$30
EnterpriseCustom
GrainvsOtter.aiTranscription limitsGrain✓YesTranscription on all recorded meetings; no stated volume capOtter.ai✓Yes300 min Basic · 1,200 Pro · unltd Biz+
Grain✓YesTranscription on all recorded meetings; no stated volume capOtter.ai✓Yes300 min Basic · 1,200 Pro · unltd Biz+Recording limit per meetingGrain✓YesFree: 45 min/meeting; paid: unlimited length (per third‑partOtter.ai✓Yes
Grain✓YesFree: 45 min/meeting; paid: unlimited length (per third‑partOtter.ai✓YesTranscription storageGrain✓YesFree Notetaker: permanent transcript storage; other users: 3Otter.ai✓Yes
Grain✓YesFree Notetaker: permanent transcript storage; other users: 3Otter.ai✓YesAudio storageGrain✓YesFree Notetaker: unlimited audio storage; other users: 30‑dayOtter.ai✓Yes
Grain✓YesFree Notetaker: unlimited audio storage; other users: 30‑dayOtter.ai✓YesConcurrent MeetingsGrainNoOtter.ai✓Yes
GrainNoOtter.ai✓YesVideo storageGrain✓YesUnlimited video storage for Free Notetaker; other users: 30‑Otter.aiNo
Grain✓YesUnlimited video storage for Free Notetaker; other users: 30‑Otter.aiNoBulk Asset ExportGrain✓YesOtter.ai✓YesFrom Business
Grain✓YesOtter.ai✓YesFrom BusinessFeature
GrainOtter.aiTranscription limits
✓YesTranscription on all recorded meetings; no stated volume cap
✓Yes300 min Basic · 1,200 Pro · unltd Biz+
Recording limit per meeting
✓YesFree: 45 min/meeting; paid: unlimited length (per third‑part
✓Yes
Transcription storage
✓YesFree Notetaker: permanent transcript storage; other users: 3
✓Yes
Audio storage
✓YesFree Notetaker: unlimited audio storage; other users: 30‑day
✓Yes
Concurrent Meetings
No
✓Yes
Video storage
✓YesUnlimited video storage for Free Notetaker; other users: 30‑
No
Bulk Asset Export
✓Yes
✓YesFrom Business
Bot/Agent Recording
✓YesBot note-taker available; optional use
✓Yes
No-bot Recording
✓YesDirect computer recording without bot
✓Yes
Mobile apps
No
✓Yes
Transcribe in 100+ languages
~Partial30+ languages, below the 100+ bar
No
Audio/Video uploads
✓YesUploads included on paid plans
✓Yes
Download assets
✓YesRecordings downloadable on paid plans
✓Yes
Download transcripts
✓YesTranscript downloads for paid seats
✓Yes
HD video recording
✓Yes
No
Browser/Chrome Extension Recording
✓Yes
✓YesCaptures browser audio · exports as MP3
Desktop App Recording
✓YesDesktop app for direct meeting capture
✓YesMac & Windows · botless system-audio capture
In-Person/Offline Recording
No
✓YesOffline capture on mobile · uploads on reconnect
AI meeting summaries
✓YesIncluded as AI meeting notes on all plans
✓Yes
AI Next Steps
✓YesAction items auto-extracted with next steps
✓Yes
Summary Depth
✓YesFrom Starter
No
Summary Layout
✓YesCustom note templates and AI prompts on Starter+
✓Yes
AI highlights
✓YesUnlimited AI highlights on Starter+; capped on Free
✓Yes
One Bot Per Meeting
NoBot-free; browser-based recorder instead of meeting bot
✓Yes
AI Chat
✓YesAsk Grain AI queries across stored recordings
✓YesMetered: 20–200 queries/user/mo
Follow-up sharing rules
✓Yes
✓YesFrom Business
AI follow-up emails
✓YesCustom AI follow-up emails on Business+
✓YesEnterprise only
Exclude join rules
✓YesFrom Starter
✓YesFrom Business
Decision Detection
✓YesDecision-focused summaries with AI coaching on Business+
✓Yes
Voice Agents
✓Yes
No
API & MCP access
✓YesAPI access beta on Enterprise per review
✓YesMCP all plans · API/webhooks Enterprise
AI Agents & Workflows
~PartialExternal Zapier workflows, not native in-product agents
No
Slack Assistant
✓YesSlack sharing via Zapier only
No
Integrations
✓YesBroader integrations expand on Business and Enterprise
✓Yes
Zapier, Make & n8n
✓YesZapier only; Make/n8n not documented by Grain
~PartialZapier only · from Pro
Workflow automation
~PartialAutomations via external Zapier flows
✓YesVia Zapier · from Pro
Team-level integrations
✓YesWorkspace Zapier for team-wide integrations
✓YesFrom Pro
Meeting Skills
~PartialEvent-based automations via Zapier; external metering applie
~PartialFixed sales workflows — no custom skills
CRM Integrations
✓YesCRM sync from Business; deeper sync on Enterprise
✓YesFrom Business
Messaging Integrations (Slack/Teams)
✓YesSlack/Teams via external Zapier workflows
✓YesFrom Pro
Storage/Docs Integrations
✓YesFrom Business
✓YesFrom Business
Webhooks
✓YesFrom Starter
✓YesEnterprise
Custom Integrations
~PartialAPI access without documented per-integration limits
✓YesEnterprise only
Automatic language detection
✓Yes
No
Auto-detect meeting type
✓YesInternal vs external classification from domains
~PartialRule-based — user-defined rules
Custom summary templates
✓YesFrom Starter
✓Yes
Different views (Internal/External)
✓YesInternal/external recognition based on domains
No
Acronyms & custom dictionary
✓YesEnglish only; up to 200 words per workspace
✓Yes
Customize Notetaker name
✓Yes
✓YesEnterprise only
Recording disclaimer
✓YesChat notice, not legal-compliance text
✓YesEnterprise only
Custom domain
✓YesEnterprise only
No
Custom Vocabulary
✓YesWorkspace-level; English only; 200-word limit
✓YesFrom Pro
Clips & Reels
✓Yes
No
Meeting templates
✓YesFrom Starter
✓Yes
Team & Group spaces
✓YesFrom Starter
✓Yes
Auto-share to teams
✓YesFrom Starter
✓YesFrom Business
Channel-based Collaboration
✓YesFrom Starter
✓Yes
Objection detection
✓YesBased on third-party description; plan tier unclear
✓YesEnterprise only
Competitor detection
✓YesBased on third-party description; plan tier unclear
✓YesEnterprise only
Win/loss signals
✓YesDeal intelligence and win/loss indicators via analytics
No
Coachability scores
✓YesAI coaching across calls on Business and above
✓YesEnterprise only
Pipeline intelligence
✓YesDeal boards and sales intelligence on Business
✓YesEnterprise only
CRM Updates
✓YesHubSpot/Salesforce sync; scope varies by plan
✓YesEnterprise only
AI Sales Coaching & Real-time Assistance
✓YesAI coaching for sales teams on Business
✓YesEnterprise only
Sales AI capabilities
✓YesCustom AI prompts/templates from Starter
✓YesEnterprise
Custom Tracked Topics for Insights
✓YesTrackers for keywords/phrases on Business
✓YesEnterprise only
Speaker Talk Time & Balance
✓YesPer-speaker talk time and talk/listen ratios
✓Yes
Filler Word & Keyword Tracking
✓YesFiller word rate and topic/phrase trackers
✓YesKeywords & talk time · no filler stats
Meeting Analytics
✓YesPer-meeting interaction metrics; plan tier not specified
✓YesFrom Business
Sentiment analysis
✓YesSentiment insights across customer meetings; plan tier uncle
✓YesEnterprise conversation-intelligence dashboards
Engagement analytics
✓YesEngagement via interaction stats and topic trackers
✓YesEnterprise
Individual multi-meeting analytics
✓YesIndividual interaction trends across multiple meetings; deta
No
KPI / AI Extraction Apps
✓YesFrom Business
✓Yes
Team multi-meeting analytics
✓YesTeam-wide multi-meeting metrics and trends; plan tier not st
✓YesFrom Business
Data storage region
✓YesData hosted on AWS in USA only
NoUS-only (AWS US West)
SOC2, GDPR, HIPAA
✓YesSOC 2 Type II; GDPR; HIPAA where applicable
✓YesSOC 2 Type 2 · GDPR · HIPAA; HIPAA add-on on Enterprise
Admin User Management
✓YesRole-based access; admin controls
✓YesFrom Pro
Centralized billing
✓Yes
✓YesFrom Pro
SSO & SCIM
✓YesSSO/SAML on Enterprise; SCIM not documented
✓YesEnterprise only
On-premise storage
NoCloud-hosted on AWS only
No
Custom data retention
✓YesConfigurable 30–365 day retention; auto deletion
✓YesEnterprise only
Recording consent notifications
✓YesIn-meeting recording disclaimer and consent modal
✓YesFrom Business
Audit Logs
✓YesEnterprise only
✓YesEnterprise only
Onboarding program
✓Yesonboarding support
✓YesEnterprise only
Dedicated Account Manager
✓YesEnterprise only
✓YesEnterprise only
Org-wide settings & locks
✓Yesworkspace-wide admin settings
✓YesFrom Business
Decision Checklist
A quick gut-check before you commit
Choose Grain if…✓You share customer moments as video clips rather than quoted transcript, and stored footage matters
✓You need to choose where recordings are stored, because procurement asks before it approves the tool
✓You push meeting events into your own systems and want push hooks on an entry paid plan rather than a top-tier contract
Choose Otter.ai if…✓You record conversations in person or on a phone, away from a scheduled video call
✓You need a searchable written record more than a video one, with live transcription during the call
Compare with MeetGeek
One More Comparison Before You Decide
You are choosing between a video library that gates its intelligence to Business and a transcript tool without stored video. MeetGeek removes the tradeoff: HD video recording from Business, sales intelligence and engagement analytics from Pro at $9.99 per seat per month billed annually, mobile apps and offline capture on every plan, and Meeting Skills that deliver summaries and action items into CRM, ATS and Slack. Trusted by 50,000+ teams. See meetgeek-vs-grain and meetgeek-vs-otter.
MeetGeek vs Grain: Past the Video LibraryGrain builds an excellent video record of customer calls and gates its intelligence layer to Business. MeetGeek runs sales intelligence and engagement analytics from Pro, and Meeting Skills deliver structured outputs into CRM, ATS and Slack on a trigger or a schedule.See the full comparison →
MeetGeek vs Otter.ai: Beyond the TranscriptOtter.ai is strong at capturing and searching what was said. MeetGeek adds the layer after that: automations that route summaries, scores and action items into the tools a team already runs, plus a choice of EU or US data residency on every plan.See the full comparison →
FAQ
The questions procurement asks.
Grain is video-first: it records and stores footage of customer calls and turns them into clips and reels. Otter.ai is transcript-first, built around live transcription, search and AI Chat, and it extends capture to mobile and in-person conversations that Grain does not cover.