Updated: October 2026Otter.ai vs Gong
Otter.ai vs Gong
Which Meeting Platform in 2026?
Compare recording, meeting notes, collaboration, integrations, and pricing to find the right solution for your workflow.
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Quick Verdict
Pick the use case that matches you
The right meeting assistant depends on how your team works. Explore the use case that best matches your needs.
Otter.aiBest for teams who want an affordable, searchable record of every meeting.Otter.ai is a meeting assistant built around transcription and a searchable archive: it records and transcribes meetings, writes summaries and action items, and answers questions across past conversations with AI Chat.
GongBest when a revenue organisation is buying a full sales platform rather than a meeting assistant.Gong is a revenue intelligence platform for sales organisations: it records and analyses customer conversations, then layers deal, pipeline and forecasting analytics on top. Enable, Forecast, Engage and Data Cloud are sold as separate applications.
Best for Capture from the browser tab
Otter.aiBest for SSO and provisioning on the base licence
GongWorth Exploring Alternatives
One assistant that prices itself and does the work
Neither option both publishes its pricing and runs scheduled automation unmetered — worth checking what else fits between an archive and a revenue platform.Comparing plansvs
How they stack up
Otter wins on access beyond Zoom: more ways to capture a meeting, including bot-free, browser extension and desktop capture, at a published price. Gong wins on depth once recorded, with deal analytics, coaching and automated briefs, plus US or EU (Frankfurt) residency set at onboarding; much of Otter's parity needs Business or Enterprise.
Facts last verified October 27, 2026
AI Sales Coaching & Real-time Assistance
Nofrom Enterprise
✓YesLive talk-ratio alerts in Zoom; AI scoring needs Enable
Browser/Chrome Extension Recording
✓Yes
No
Desktop App Recording
✓Yes
No
SSO & SCIM
Nofrom Enterprise
✓Yes
Transcribe in 100+ languages
~Partial6 languages: EN, ES, FR, DE, JA, ZH
~PartialMore than 70 languages
Automatic language detection
NoSet language manually; only French auto-switches to English
✓Yes
Data storage region
NoUS-only (AWS US West)
✓YesUS or EU (Frankfurt); set at onboarding on request
Recording
Ways to capture meetings
Meeting assistants should fit naturally into your workflow. Whether you prefer automatic recording, bot participation, or manual uploads, meeting capture should require minimal effort.
Meeting Bot
Joins calls automatically via calendar sync. Lowest friction for Zoom, Meet, and Teams.
✓✓Chrome Extension Recording
Captures the call right from a browser extension — no bot and no desktop app needed.
✓Mobile App
Record from your phone — useful for in-person meetings or calls.
✓✓Upload Audio/Video
Drop an existing recording file to get a transcript and summary.
✓✓In-Person Recording
Capture conversations without a video call. Useful for field teams.
✓✓Desktop App
Native app for system-level audio capture.
✓Bot/Agent RecordingOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesNo-bot RecordingOtter.ai✓YesGong✓YesZoom only, via native Zoom cloud recording
Otter.ai✓YesGong✓YesZoom only, via native Zoom cloud recordingMobile appsOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesTranscribe in 100+ languagesOtter.ai~Partial6 languages: EN, ES, FR, DE, JA, ZHGong~PartialMore than 70 languages
Otter.ai~Partial6 languages: EN, ES, FR, DE, JA, ZHGong~PartialMore than 70 languagesAutomatic speaker recognitionOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesAudio/Video uploadsOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesDownload assetsOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesDownload transcriptsOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesHD video recordingOtter.aiNoGong✓YesBetter quality with native Zoom recording
Otter.aiNoGong✓YesBetter quality with native Zoom recordingLive CaptionsOtter.ai✓YesGong✓YesLive transcript in the Gong app for Zoom only
Otter.ai✓YesGong✓YesLive transcript in the Gong app for Zoom onlyIn-Person/Offline RecordingOtter.ai✓YesOffline capture on mobile · uploads on reconnectGong✓YesFace-to-face on mobile · any Gong plan
Otter.ai✓YesOffline capture on mobile · uploads on reconnectGong✓YesFace-to-face on mobile · any Gong planPhone Call Recording & Recap (PSTN/VoIP)Otter.aiNofrom Enterprise · Call sync: Zoom Phone, Outreach, RingCentralGong✓YesTelephony systems integrate · any Gong plan
Otter.aiNofrom Enterprise · Call sync: Zoom Phone, Outreach, RingCentralGong✓YesTelephony systems integrate · any Gong planAutomatic language detectionOtter.aiNoSet language manually; only French auto-switches to EnglishGong✓Yes
Otter.aiNoSet language manually; only French auto-switches to EnglishGong✓YesClips & ReelsOtter.ai✓YesAudio + transcript snippets; no video clipsGong✓Yes
Otter.ai✓YesAudio + transcript snippets; no video clipsGong✓YesCustom data retentionOtter.aiNofrom EnterpriseGong✓YesConfigurable call retention in days or years
Otter.aiNofrom EnterpriseGong✓YesConfigurable call retention in days or yearsCategory
Otter.ai
Gong
Bot/Agent Recording
✓Yes
✓Yes
No-bot Recording
✓Yes
✓YesZoom only, via native Zoom cloud recording
Mobile apps
✓Yes
✓Yes
Transcribe in 100+ languages
~Partial6 languages: EN, ES, FR, DE, JA, ZH
~PartialMore than 70 languages
Automatic speaker recognition
✓Yes
✓Yes
Audio/Video uploads
✓Yes
✓Yes
Download assets
✓Yes
✓Yes
Download transcripts
✓Yes
✓Yes
HD video recording
No
✓YesBetter quality with native Zoom recording
Live Captions
✓Yes
✓YesLive transcript in the Gong app for Zoom only
In-Person/Offline Recording
✓YesOffline capture on mobile · uploads on reconnect
✓YesFace-to-face on mobile · any Gong plan
Phone Call Recording & Recap (PSTN/VoIP)
Nofrom Enterprise · Call sync: Zoom Phone, Outreach, RingCentral
✓YesTelephony systems integrate · any Gong plan
Automatic language detection
NoSet language manually; only French auto-switches to English
✓Yes
Clips & Reels
✓YesAudio + transcript snippets; no video clips
✓Yes
Custom data retention
Nofrom Enterprise
✓YesConfigurable call retention in days or years
As Your Team Scales, Consider
Recording a meeting is only the first step. Over time, organizations often realize that the real value lies in how meeting knowledge is captured, shared, and reused—helping teams stay aligned long after the conversation ends.
See How MeetGeek Compares
AI Capabilities
What happens after the recording
Both answer questions across meeting history. Otter meters AI Chat and caps template automations below Enterprise; Gong triggers briefs from CRM conditions. Gong's automated agents, AI APIs and read-only MCP consume credits; its core data API does not.
Otter.aiOtter pairs transcription with an AI layer that summarises, extracts action items and answers questions across the archive. AI Chat is metered by plan at 20 to 200 queries per user each month, and the sales layer that pulls objections, competitors and buying signals from calls sits on Enterprise.
GongGong's AI is built around the deal rather than the meeting. Brief types are user-defined templates assembled from conversation and web sections, automated AI briefs fire on a When / If / Then structure when CRM conditions are met, and smart trackers find concepts across calls using natural-language questions. Gong Assistant answers questions about recorded calls, accounts and deals after the call.
AI summariesAutomatic post-meeting summaries with key points and context.
✓✓Custom summary templatesDefine your own output format to match team workflow.
✓✓AI chat over meetingsAsk questions about your meeting library like a knowledge base.
✓✓Follow-up email draftsAuto-generate follow-up emails based on meeting outcomes.
✓✓Speaker coaching insightsTalk-time ratios, pacing, monologue detection per speaker.
✓✓Automations / agentsTrigger CRM updates, Slack messages, or tasks automatically post-meeting.
✓✓AI meeting summariesOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesSummaries turn a full recording into the few sentences a busy reader actually needs.
AI Next StepsOtter.ai✓YesGong✓YesSkipped on calls under 100 transcript words
Otter.ai✓YesGong✓YesSkipped on calls under 100 transcript wordsAuto-extracted next steps are what stop decisions from getting lost after the call.
Topics TimelineOtter.ai✓YesGong✓YesDefault topics cover English calls only
Otter.ai✓YesGong✓YesDefault topics cover English calls onlyA topics timeline lets you jump straight to the moment a subject came up instead of rewatching.
Copilot ModeOtter.ai✓YesGong✓YesZoom app only: live talk ratio and transcript, no AI chat
Otter.ai✓YesGong✓YesZoom app only: live talk ratio and transcript, no AI chatA live copilot surfaces context mid-meeting, so prep and follow-up happen in the room.
Summary DepthOtter.ai~PartialConcise + detailed sections; no depth selectorGong~PartialBrief types and prompts, no depth selector
Otter.ai~PartialConcise + detailed sections; no depth selectorGong~PartialBrief types and prompts, no depth selectorControl over summary depth matters when a one-liner and a full brief serve different readers.
Summary LayoutOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesLayout flexibility decides whether a summary drops cleanly into your docs and tools.
AI highlightsOtter.ai✓YesGong✓YesAI surfaces key call moments and insights
Otter.ai✓YesGong✓YesAI surfaces key call moments and insightsHighlights give skimmers the signal without making them read the whole transcript.
AI ChatOtter.ai✓YesMetered: 20–200 queries/user/moGong✓YesPaid seat required (not Collaborators)
Otter.ai✓YesMetered: 20–200 queries/user/moGong✓YesPaid seat required (not Collaborators)Chatting with past meetings turns your archive into a searchable knowledge base.
Decision DetectionOtter.ai~PartialDecisions via template insight; not in default summaryGong~PartialDecisions only on request or via custom brief
Otter.ai~PartialDecisions via template insight; not in default summaryGong~PartialDecisions only on request or via custom briefDecision detection captures what a meeting actually concluded, not just what was discussed.
AI Agents & WorkflowsOtter.ai✓YesBasic: auto Slack posts for recurring meetingsGong✓Yes
Otter.ai✓YesBasic: auto Slack posts for recurring meetingsGong✓YesAgentic workflows push meeting outcomes into other tools without manual copy-paste.
Meeting SkillsOtter.ai~Partial5/15/30 meetings per user; unlimited on EnterpriseGong~PartialAutomated agents and briefs use pooled Gong credits
Otter.ai~Partial5/15/30 meetings per user; unlimited on EnterpriseGong~PartialAutomated agents and briefs use pooled Gong creditsContextual automations trigger the right follow-up action based on what was said.
Auto-detect meeting typeOtter.ai✓YesRules auto-apply templates, incl. AI meeting typeGong✓YesAdmin stream rules only; call page uses one default
Otter.ai✓YesRules auto-apply templates, incl. AI meeting typeGong✓YesAdmin stream rules only; call page uses one defaultAuto-detecting meeting type lets the AI apply the right template without being told.
Custom summary templatesOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesCustom templates make summaries match how your team already documents meetings.
Objection detectionOtter.aiNofrom EnterpriseGong✓Yes
Otter.aiNofrom EnterpriseGong✓YesObjection detection flags deal risk in sales calls the moment it surfaces.
Competitor detectionOtter.aiNofrom Enterprise · Sales calls; auto-extracts competition fieldGong✓YesBuilt-in AI tracker; named competitors need setup
Otter.aiNofrom Enterprise · Sales calls; auto-extracts competition fieldGong✓YesBuilt-in AI tracker; named competitors need setupCompetitor mentions are a buying signal worth catching automatically.
Win/loss signalsOtter.aiNofrom Enterprise · Buying signals, objections and risks on sales callsGongNofrom Add-on applications · Forecast Essentials / Gong Forecast
Otter.aiNofrom Enterprise · Buying signals, objections and risks on sales callsGongNofrom Add-on applications · Forecast Essentials / Gong ForecastWin/loss signals turn call patterns into pipeline forecasting input.
Coachability scoresOtter.ai✓YesPer-speaker talk-time %; no coaching scoreGong✓YesInteraction stats on all plans; scorecards need Enable
Otter.ai✓YesPer-speaker talk-time %; no coaching scoreGong✓YesInteraction stats on all plans; scorecards need EnableCoachability scores help managers find which reps to coach, and on what.
Pipeline intelligenceOtter.aiNofrom EnterpriseGongNofrom Add-on applications · Forecast Essentials / Gong Forecast
Otter.aiNofrom EnterpriseGongNofrom Add-on applications · Forecast Essentials / Gong ForecastPipeline intelligence connects individual calls to overall deal health.
AI Sales Coaching & Real-time AssistanceOtter.aiNofrom EnterpriseGong✓YesLive talk-ratio alerts in Zoom; AI scoring needs Enable
Otter.aiNofrom EnterpriseGong✓YesLive talk-ratio alerts in Zoom; AI scoring needs EnableReal-time sales coaching changes the outcome of the call while it is still happening.
Sales AI capabilitiesOtter.aiNofrom Enterprise · EnterpriseGong✓YesDepth varies by SKU (Forecast / Enable / Engage)
Otter.aiNofrom Enterprise · EnterpriseGong✓YesDepth varies by SKU (Forecast / Enable / Engage)Sales-specific skills tailor the AI to a revenue team’s exact workflow.
Custom Tracked Topics for InsightsOtter.ai✓YesTemplate insights via rules; meeting caps below EnterpriseGong✓Yes
Otter.ai✓YesTemplate insights via rules; meeting caps below EnterpriseGong✓YesCustom tracked topics let you measure exactly the themes your team cares about.
Meeting AnalyticsOtter.ai✓YesTalk time and keywords per meeting; no quality scoreGong✓YesScorecard scoring of calls needs Enable Essentials
Otter.ai✓YesTalk time and keywords per meeting; no quality scoreGong✓YesScorecard scoring of calls needs Enable EssentialsMeeting analytics reveal patterns across many calls that a single recap can not.
Sentiment analysisOtter.aiNofrom Enterprise · Enterprise conversation-intelligence dashboardsGong✓YesSentiment filters not in every workspace
Otter.aiNofrom Enterprise · Enterprise conversation-intelligence dashboardsGong✓YesSentiment filters not in every workspaceSentiment analysis hints at how a conversation actually landed, beyond the words.
Engagement analyticsOtter.ai✓YesPer-meeting talk time by speakerGong✓YesPer-call stats panel shows the call host's metrics
Otter.ai✓YesPer-meeting talk time by speakerGong✓YesPer-call stats panel shows the call host's metricsEngagement analytics show who was actually participating, not just present.
Individual multi-meeting analyticsOtter.aiNofrom Business · Admin-only usage metrics per memberGong✓YesSome Insights tabs need the Enable add-on
Otter.aiNofrom Business · Admin-only usage metrics per memberGong✓YesSome Insights tabs need the Enable add-onMulti-meeting analytics track how one person trends over time.
KPI / AI Extraction AppsOtter.ai✓YesGong✓YesSaved to deal or account fields, not per call
Otter.ai✓YesGong✓YesSaved to deal or account fields, not per callKPI extraction apps pull structured metrics out of unstructured conversation.
Team multi-meeting analyticsOtter.aiNofrom Enterprise · Team performance insights; usage stats from BusinessGong✓YesScorecard, usage and coaching tabs need Enable Essentials
Otter.aiNofrom Enterprise · Team performance insights; usage stats from BusinessGong✓YesScorecard, usage and coaching tabs need Enable EssentialsTeam-wide analytics roll individual calls up into manageable team signal.
AI capability
Otter.ai
Gong
Why it matters
AI meeting summaries
✓Yes
✓Yes
Summaries turn a full recording into the few sentences a busy reader actually needs.
AI Next Steps
✓Yes
✓YesSkipped on calls under 100 transcript words
Auto-extracted next steps are what stop decisions from getting lost after the call.
Topics Timeline
✓Yes
✓YesDefault topics cover English calls only
A topics timeline lets you jump straight to the moment a subject came up instead of rewatching.
Copilot Mode
✓Yes
✓YesZoom app only: live talk ratio and transcript, no AI chat
A live copilot surfaces context mid-meeting, so prep and follow-up happen in the room.
Summary Depth
~PartialConcise + detailed sections; no depth selector
~PartialBrief types and prompts, no depth selector
Control over summary depth matters when a one-liner and a full brief serve different readers.
Summary Layout
✓Yes
✓Yes
Layout flexibility decides whether a summary drops cleanly into your docs and tools.
AI highlights
✓Yes
✓YesAI surfaces key call moments and insights
Highlights give skimmers the signal without making them read the whole transcript.
AI Chat
✓YesMetered: 20–200 queries/user/mo
✓YesPaid seat required (not Collaborators)
Chatting with past meetings turns your archive into a searchable knowledge base.
Decision Detection
~PartialDecisions via template insight; not in default summary
~PartialDecisions only on request or via custom brief
Decision detection captures what a meeting actually concluded, not just what was discussed.
AI Agents & Workflows
✓YesBasic: auto Slack posts for recurring meetings
✓Yes
Agentic workflows push meeting outcomes into other tools without manual copy-paste.
Meeting Skills
~Partial5/15/30 meetings per user; unlimited on Enterprise
~PartialAutomated agents and briefs use pooled Gong credits
Contextual automations trigger the right follow-up action based on what was said.
Auto-detect meeting type
✓YesRules auto-apply templates, incl. AI meeting type
✓YesAdmin stream rules only; call page uses one default
Auto-detecting meeting type lets the AI apply the right template without being told.
Custom summary templates
✓Yes
✓Yes
Custom templates make summaries match how your team already documents meetings.
Objection detection
Nofrom Enterprise
✓Yes
Objection detection flags deal risk in sales calls the moment it surfaces.
Competitor detection
Nofrom Enterprise · Sales calls; auto-extracts competition field
✓YesBuilt-in AI tracker; named competitors need setup
Competitor mentions are a buying signal worth catching automatically.
Win/loss signals
Nofrom Enterprise · Buying signals, objections and risks on sales calls
Nofrom Add-on applications · Forecast Essentials / Gong Forecast
Win/loss signals turn call patterns into pipeline forecasting input.
Coachability scores
✓YesPer-speaker talk-time %; no coaching score
✓YesInteraction stats on all plans; scorecards need Enable
Coachability scores help managers find which reps to coach, and on what.
Pipeline intelligence
Nofrom Enterprise
Nofrom Add-on applications · Forecast Essentials / Gong Forecast
Pipeline intelligence connects individual calls to overall deal health.
AI Sales Coaching & Real-time Assistance
Nofrom Enterprise
✓YesLive talk-ratio alerts in Zoom; AI scoring needs Enable
Real-time sales coaching changes the outcome of the call while it is still happening.
Sales AI capabilities
Nofrom Enterprise · Enterprise
✓YesDepth varies by SKU (Forecast / Enable / Engage)
Sales-specific skills tailor the AI to a revenue team’s exact workflow.
Custom Tracked Topics for Insights
✓YesTemplate insights via rules; meeting caps below Enterprise
✓Yes
Custom tracked topics let you measure exactly the themes your team cares about.
Meeting Analytics
✓YesTalk time and keywords per meeting; no quality score
✓YesScorecard scoring of calls needs Enable Essentials
Meeting analytics reveal patterns across many calls that a single recap can not.
Sentiment analysis
Nofrom Enterprise · Enterprise conversation-intelligence dashboards
✓YesSentiment filters not in every workspace
Sentiment analysis hints at how a conversation actually landed, beyond the words.
Engagement analytics
✓YesPer-meeting talk time by speaker
✓YesPer-call stats panel shows the call host's metrics
Engagement analytics show who was actually participating, not just present.
Individual multi-meeting analytics
Nofrom Business · Admin-only usage metrics per member
✓YesSome Insights tabs need the Enable add-on
Multi-meeting analytics track how one person trends over time.
KPI / AI Extraction Apps
✓Yes
✓YesSaved to deal or account fields, not per call
KPI extraction apps pull structured metrics out of unstructured conversation.
Team multi-meeting analytics
Nofrom Enterprise · Team performance insights; usage stats from Business
✓YesScorecard, usage and coaching tabs need Enable Essentials
Team-wide analytics roll individual calls up into manageable team signal.
Integrations
The Best Integrations Do More Than Connect Apps
The number of integrations tells part of the story. The real value comes from how effectively meeting insights move between tools, workflows, and teams.
See How MeetGeek ComparesWorkflow ContinuityMeeting insights flow directly into the tools where work happens, helping teams reduce manual follow-ups and keep projects moving.
Shared VisibilityImportant discussions, decisions, and action items remain accessible to the people who need them—even if they weren't in the meeting.
Long-Term ValueMeeting knowledge stays connected to ongoing projects and workflows, making conversations useful long after the meeting ends.
What it connects to
Integrations help meeting insights flow into the tools your team already uses, from CRMs and project management platforms to collaboration and documentation tools.
Video ConferencingGoogle Meet, Microsoft Teams +3 more
CalendarsGoogle Calendar +3 more
CRMHubSpot, Microsoft Dynamics +6 more
Project ManagementAirtable, Asana, ClickUp +2 more
CollaborationGoogle Docs, Notion, Slack
Cloud StorageAmazon S3, Dropbox, Egnyte +4 more
LLMsClaude, Glean, Microsoft 365 Copilot
CustomZapier, Gong MCP server +5 more
NUMBER OF NATIVE INTEGRATIONS
Per each vendor's own integrations directory, verified July 14, 202635Otter.ai
423Gong
Beyond the Integration List
API Access
If your team uses custom tools or internal dashboards, the API lets you pull meeting data — transcripts, summaries, action items — exactly where you need it.MCP Support
A newer standard that lets AI assistants like Claude or Cursor read your meeting data directly. No developer needed.Otter.aiGongMeetGeek
AutomationCalendarsOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesAPI & MCP accessOtter.ai✓YesMCP all plans · API/webhooks EnterpriseGong✓YesMCP is read-only and uses Gong credits
Otter.ai✓YesMCP all plans · API/webhooks EnterpriseGong✓YesMCP is read-only and uses Gong creditsSlack AssistantOtter.ai✓YesDelivers summaries; no in-Slack Q&A documentedGong✓Yes
Otter.ai✓YesDelivers summaries; no in-Slack Q&A documentedGong✓YesIntegrationsOtter.ai✓YesGong✓Yes
Otter.ai✓YesGong✓YesZapier, Make & n8nOtter.ai~PartialZapier only · from ProGong~PartialZapier + Make; no n8n
Otter.ai~PartialZapier only · from ProGong~PartialZapier + Make; no n8nWorkflow automationOtter.ai✓YesVia Zapier · from ProGong✓Yes
Otter.ai✓YesVia Zapier · from ProGong✓YesTeam-level integrationsOtter.aiNofrom Enterprise · Salesforce/HubSpot connected once for all membersGong✓Yes
Otter.aiNofrom Enterprise · Salesforce/HubSpot connected once for all membersGong✓YesCRM IntegrationsOtter.ai✓YesPro 1 user · Business 5 · Enterprise unlimitedGong✓Yes
Otter.ai✓YesPro 1 user · Business 5 · Enterprise unlimitedGong✓YesMessaging Integrations (Slack/Teams)Otter.ai✓YesSlack app on all plans; Teams recaps to chats/channelsGong✓Yes
Otter.ai✓YesSlack app on all plans; Teams recaps to chats/channelsGong✓YesStorage/Docs IntegrationsOtter.aiNofrom Business · Dropbox from Business; Drive/OneDrive/Notion on EnterpriseGong✓YesGoogle Drive file input; S3 export on Data Cloud
Otter.aiNofrom Business · Dropbox from Business; Drive/OneDrive/Notion on EnterpriseGong✓YesGoogle Drive file input; S3 export on Data CloudWebhooksOtter.aiNofrom Enterprise · EnterpriseGong✓Yes
Otter.aiNofrom Enterprise · EnterpriseGong✓YesCustom IntegrationsOtter.aiNofrom EnterpriseGong~Partial10,000 API calls/day company-wide
Otter.aiNofrom EnterpriseGong~Partial10,000 API calls/day company-wideCRM UpdatesOtter.aiNofrom EnterpriseGong✓Yes
Otter.aiNofrom EnterpriseGong✓YesCategory
Otter.ai
Gong
Calendars
✓Yes
✓Yes
API & MCP access
✓YesMCP all plans · API/webhooks Enterprise
✓YesMCP is read-only and uses Gong credits
Slack Assistant
✓YesDelivers summaries; no in-Slack Q&A documented
✓Yes
Integrations
✓Yes
✓Yes
Zapier, Make & n8n
~PartialZapier only · from Pro
~PartialZapier + Make; no n8n
Workflow automation
✓YesVia Zapier · from Pro
✓Yes
Team-level integrations
Nofrom Enterprise · Salesforce/HubSpot connected once for all members
✓Yes
CRM Integrations
✓YesPro 1 user · Business 5 · Enterprise unlimited
✓Yes
Messaging Integrations (Slack/Teams)
✓YesSlack app on all plans; Teams recaps to chats/channels
✓Yes
Storage/Docs Integrations
Nofrom Business · Dropbox from Business; Drive/OneDrive/Notion on Enterprise
✓YesGoogle Drive file input; S3 export on Data Cloud
Webhooks
Nofrom Enterprise · Enterprise
✓Yes
Custom Integrations
Nofrom Enterprise
~Partial10,000 API calls/day company-wide
CRM Updates
Nofrom Enterprise
✓Yes
Pricing
What you actually pay
Per user, per month — across every plan.
Otter.aiBasic$0
Pro$16.99
BusinessFree trial$30
EnterpriseCustom
GongGong FoundationCustom
Add-on applicationsCustom
Otter.aivsGongRecording limit per meetingOtter.ai✓YesGong✓YesUp to 6 hours per recording
Otter.ai✓YesGong✓YesUp to 6 hours per recordingTranscription storageOtter.ai✓YesGong✓YesStandard 3-year retention
Otter.ai✓YesGong✓YesStandard 3-year retentionAudio storageOtter.ai✓YesGong✓YesUp to 3 years by default · same as transcripts
Otter.ai✓YesGong✓YesUp to 3 years by default · same as transcriptsVideo storageOtter.ai✓YesSynced Zoom/Meet recordings · no native video captureGong✓YesUp to 3 years by default · custom period available
Otter.ai✓YesSynced Zoom/Meet recordings · no native video captureGong✓YesUp to 3 years by default · custom period availableBulk Asset ExportOtter.ai✓YesFrom BusinessGong✓YesBulk media export via API; in-app export is CSV data
Otter.ai✓YesFrom BusinessGong✓YesBulk media export via API; in-app export is CSV dataFeature
Otter.aiGongRecording limit per meeting
✓Yes
✓YesUp to 6 hours per recording
Transcription storage
✓Yes
✓YesStandard 3-year retention
Audio storage
✓Yes
✓YesUp to 3 years by default · same as transcripts
Video storage
✓YesSynced Zoom/Meet recordings · no native video capture
✓YesUp to 3 years by default · custom period available
Bulk Asset Export
✓YesFrom Business
✓YesBulk media export via API; in-app export is CSV data
No-bot Recording
✓Yes
✓YesZoom only, via native Zoom cloud recording
Transcribe in 100+ languages
~Partial6 languages: EN, ES, FR, DE, JA, ZH
~PartialMore than 70 languages
HD video recording
No
✓YesBetter quality with native Zoom recording
Live Captions
✓Yes
✓YesLive transcript in the Gong app for Zoom only
In-Person/Offline Recording
✓YesOffline capture on mobile · uploads on reconnect
✓YesFace-to-face on mobile · any Gong plan
Phone Call Recording & Recap (PSTN/VoIP)
✓YesCall sync: Zoom Phone, Outreach, RingCentral
✓YesTelephony systems integrate · any Gong plan
AI Next Steps
✓Yes
✓YesSkipped on calls under 100 transcript words
Topics Timeline
✓Yes
✓YesDefault topics cover English calls only
Copilot Mode
✓Yes
✓YesZoom app only: live talk ratio and transcript, no AI chat
Summary Depth
~PartialConcise + detailed sections; no depth selector
~PartialBrief types and prompts, no depth selector
AI highlights
✓Yes
✓YesAI surfaces key call moments and insights
AI Chat
✓YesMetered: 20–200 queries/user/mo
✓YesPaid seat required (not Collaborators)
AI follow-up emails
✓YesAI drafts; user sends or asks AI Chat to send
✓Yes
Exclude join rules
✓YesHost/domain auto-join presets; keyword block on Enterprise
✓YesAdmin-set by domain, email or title keyword
Decision Detection
~PartialDecisions via template insight; not in default summary
~PartialDecisions only on request or via custom brief
API & MCP access
✓YesMCP all plans · API/webhooks Enterprise
✓YesMCP is read-only and uses Gong credits
AI Agents & Workflows
✓YesBasic: auto Slack posts for recurring meetings
✓Yes
Slack Assistant
✓YesDelivers summaries; no in-Slack Q&A documented
✓Yes
Zapier, Make & n8n
~PartialZapier only · from Pro
~PartialZapier + Make; no n8n
Workflow automation
✓YesVia Zapier · from Pro
✓Yes
Team-level integrations
✓YesSalesforce/HubSpot connected once for all members
✓Yes
Meeting Skills
~Partial5/15/30 meetings per user; unlimited on Enterprise
~PartialAutomated agents and briefs use pooled Gong credits
CRM Integrations
✓YesPro 1 user · Business 5 · Enterprise unlimited
✓Yes
Messaging Integrations (Slack/Teams)
✓YesSlack app on all plans; Teams recaps to chats/channels
✓Yes
Storage/Docs Integrations
✓YesDropbox from Business; Drive/OneDrive/Notion on Enterprise
✓YesGoogle Drive file input; S3 export on Data Cloud
Webhooks
✓YesEnterprise
✓Yes
Custom Integrations
✓YesEnterprise only
~Partial10,000 API calls/day company-wide
Automatic language detection
NoSet language manually; only French auto-switches to English
✓Yes
Auto-detect meeting type
✓YesRules auto-apply templates, incl. AI meeting type
✓YesAdmin stream rules only; call page uses one default
Different views (Internal/External)
✓YesInternal-only sharing option; external limits on Enterprise
✓YesSeparate internal and customer sharing modes
Acronyms & custom dictionary
✓Yes
✓YesAdmin-managed, per workspace
Customize Notetaker name
✓YesEnterprise only
✓YesAdmin picks one of four preset bot names
Recording disclaimer
✓YesCustom notice in Teams meetings via desktop app
✓Yes
Custom domain
NoPre-meeting emails sent from no-reply@otter.ai
✓Yestracking subdomain only
Custom Vocabulary
✓Yes5 terms on Basic; larger lists on paid plans
✓YesAdmin-managed, per workspace
Private notes
NoText Notes retired; comments visible to collaborators
✓YesCall comments can be set visible only to you
Clips & Reels
✓YesAudio + transcript snippets; no video clips
✓Yes
Share meetings & snippets
✓Yes
✓YesExternal sharing must be enabled by an admin
External (guest) view
✓Yes
✓YesAdmin must enable external sharing
Meeting templates
✓Yes
✓YesAI brief types; admins build custom ones
Auto-share to teams
✓YesCalendar meetings; channel rules per recurring event
✓YesVia shared streams; playback needs call access
Channel-based Collaboration
✓Yes
✓YesVia Slack and Microsoft Teams channels
Objection detection
✓YesEnterprise only
✓Yes
Competitor detection
✓YesSales calls; auto-extracts competition field
✓YesBuilt-in AI tracker; named competitors need setup
Win/loss signals
✓YesBuying signals, objections and risks on sales calls
✓YesForecast Essentials / Gong Forecast
Coachability scores
✓YesPer-speaker talk-time %; no coaching score
✓YesInteraction stats on all plans; scorecards need Enable
Pipeline intelligence
✓YesEnterprise only
✓YesForecast Essentials / Gong Forecast
CRM Updates
✓YesEnterprise only
✓Yes
AI Sales Coaching & Real-time Assistance
✓YesEnterprise only
✓YesLive talk-ratio alerts in Zoom; AI scoring needs Enable
Sales AI capabilities
✓YesEnterprise
✓YesDepth varies by SKU (Forecast / Enable / Engage)
Custom Tracked Topics for Insights
✓YesTemplate insights via rules; meeting caps below Enterprise
✓Yes
Speaker Talk Time & Balance
✓Yes
✓YesPer-call stats panel covers the call host
Filler Word & Keyword Tracking
✓YesAuto keywords per meeting; filler words not counted
✓YesFiller words flagged per call; no filler-word stats
Meeting Analytics
✓YesTalk time and keywords per meeting; no quality score
✓YesScorecard scoring of calls needs Enable Essentials
Sentiment analysis
✓YesEnterprise conversation-intelligence dashboards
✓YesSentiment filters not in every workspace
Engagement analytics
✓YesPer-meeting talk time by speaker
✓YesPer-call stats panel shows the call host's metrics
Individual multi-meeting analytics
✓YesAdmin-only usage metrics per member
✓YesSome Insights tabs need the Enable add-on
KPI / AI Extraction Apps
✓Yes
✓YesSaved to deal or account fields, not per call
Team multi-meeting analytics
✓YesTeam performance insights; usage stats from Business
✓YesScorecard, usage and coaching tabs need Enable Essentials
Data storage region
NoUS-only (AWS US West)
✓YesUS or EU (Frankfurt); set at onboarding on request
SOC2, GDPR, HIPAA
✓YesSOC 2 Type II, GDPR; HIPAA BAA as Enterprise add-on
✓YesSOC 2 and GDPR; HIPAA support for eligible use cases
Zero-data-training
✓YesNo third-party AI training; own-model training opt-out
✓YesNot used for generative AI training
Admin User Management
✓YesFrom Pro
✓YesRole-based access via permission profiles
Centralized billing
✓YesFrom Pro
✓YesInvoices come from your account rep, not in-app
SSO & SCIM
✓YesEnterprise only
✓Yes
On-premise storage
NoCloud-only; Enterprise auto-export to your S3
No
Custom data retention
✓YesEnterprise only
✓YesConfigurable call retention in days or years
Recording consent notifications
✓YesNotices on all plans; Teams consent gate on Enterprise
✓YesPre-meeting consent page for recording permissions
Audit Logs
✓YesFrom Business
✓YesIncludes login and authentication event details
Chat & Email support
✓Yes
✓YesTicket and email; live chat with Signature Success
Onboarding program
✓YesEnterprise only
✓YesImplementation package set in your order form
Dedicated Account Manager
✓YesEnterprise only
✓YesAssigned to most customers, not all
Org-wide settings & locks
✓YesSetting locks on Enterprise; team 2FA from Business
✓Yes
Decision Checklist
A quick gut-check before you commit
Choose Otter.ai if…✓You need to know the price before you talk to anyone — Otter publishes per-seat pricing and has a free Basic plan, while Gong is quote-only
✓You want capture that does not put a bot in the participant list on platforms beyond Zoom, or capture from a browser extension
✓People need to record from a laptop app rather than a meeting invite
Choose Gong if…✓You are buying for a revenue organisation and want Gong's Forecast and Enable applications — deal boards, forecasting and rep scorecards — on top of its core licence
✓You need Gong briefs triggered by changing CRM conditions, rather than Otter's matching-meeting template automations
✓Your meetings run beyond Otter's six documented languages — Gong documents more than 70, though neither reaches 100+
Compare with MeetGeek
One More Comparison Before You Decide
Otter keeps an affordable archive and reaches downstream on Enterprise — CRM write-back, deal intelligence and webhooks — with Zapier from Pro, while Gong's depth sits behind a quote plus separately-purchased applications. MeetGeek sits between the two: published per-seat pricing with a free plan, capture with or without a bot, transcription in 100+ languages, and Meeting Skills on a schedule or trigger, with no credit meter. Compare it in meetgeek-vs-otter and meetgeek-vs-gong.
MeetGeek vs Otter.ai: Automation Without MeteringOtter's AI Chat is metered at 20 to 200 queries per user each month. MeetGeek runs Meeting Skills on a schedule or trigger without a credit meter, and transcribes 100+ languages on every plan.See the full comparison →
MeetGeek vs Gong: A Price You Can ReadGong is quote-only, with scorecards and forecasting sold as separate applications. MeetGeek publishes per-seat pricing, starts free, and includes rep scoring and pipeline signals at Pro.See the full comparison →
FAQ
The questions procurement asks.
Gong does not publish prices — its pricing page is a quote request, and the licence model is a per-user core licence plus a platform fee based on user count, with Enable, Forecast, Engage and Data Cloud priced separately. Otter publishes per-seat pricing and has a free Basic plan, so you can budget before a sales conversation.